TELUS Digital is proud to sponsor Genesys Xperience 2026. Join us to discover how our award-winning AI solutions are helping leading brands orchestrate smarter, more human customer experiences at scale. From agentic AI to intelligent automation, our experts are shaping the future of CX.
Book a meeting
Where to find us
Visit us on the floor
Connect with our experts and discover how TELUS Digital can help enterprises scale their CX operation, deploying agentic AI that handles volume, drives consistency and makes the most of your technology spend.
Meet our experts
Brianne HeiselSenior Director, CX Transformation
Jeremy FloatSenior Business Development Executive, Genesys Practice
Abby SpahichGlobal VP, CX AI
The art of the possible: TELUS Digital's proven blueprint for meeting customers where they are and growing them further
Not every organization is ready to go all-in on AI overnight, and that's okay. In this session, TELUS Digital shares a practical crawl, walk, run implementation philosophy for meeting customers where they are and scaling with them as they grow. Attendees will learn how to assess organizational readiness for AI adoption, identify the right starting point for their team's maturity level and build a phased roadmap that reduces risk while building internal confidence. You'll walk away with a framework for sequencing AI initiatives, practical criteria for knowing when it's time to advance to the next stage and real-world examples of how this approach has helped organizations grow their AI capabilities sustainably without overwhelming their people or processes.
Meet our speaker
- Brianne HeiselSenior Director, CX Transformation, TELUS Digital
July 29, live Genesys webinar: AI has changed customer expectations. Now what?
Attend this webinar ahead of Genesys Xperience to see what new 2026 State of CX data reveals, featuring Abby Spahich (Global VP, CX AI, TELUS Digital) and leaders from Genesys.
Genesys expertise, proven in production
We don't just implement Genesys — we run it with 80+ certified engineers across some of the most complex CX environments in the world. When you work with TELUS Digital, you get a partner who's already solved the problems you're facing.
80,000+ team members ready to deliver
Our global team spanning more than 35 countries is ready to deploy, manage and optimize your tech stack. At any scale, around the clock.
From strategy to outcomes, not just recommendations
A Customer Experience Strategy Assessment (CXSA) from TELUS Digital identifies exactly where AI can move the needle, and our architects stay embedded in your business until it does.
