Research & Reports

Research & Reports

Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Research & Reports

Outsourcing Partnerships Technology

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.

Everest Group Peak Matrix for CXM Americas 2024 - Card Image

Research & Reports

Outsourcing Partnerships

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Research & Reports

CCaaS

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

Research & Reports

Data Annotation

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

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Research & Reports

Generative AI

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.

IDC MarketScape - Data Labeling Graph 2023

Research & Reports

Data Annotation

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

Research & Reports

Outsourcing Partnerships

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a \"leader\" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

NelsonHall NEAT Evaluation: Content Transformation Preview Image

Research & Reports

Content Moderation

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Research & Reports

Content Moderation

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Research & Reports

Digital customer experience priorities in 2025

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

The CCaaS breakthrough: Redefining customer interactions with AI

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Be the first to know