Gamescom 2026
TELUS Digital is proud to sponsor the Community Clubhouse at Gamescom 2026, the world's largest gaming event, taking place in Cologne, Germany. Our team will take the stage at the Community Clubhouse for a dedicated speaking session on trust and safety in gaming, exploring how content moderation, player safety and responsible AI can help games companies create safer, more trustworthy player experiences.
See where to find us at this eventSchedule a meeting with our team
Where to find us
Beyond the checkbox: How gaming platforms are tackling age assurance
This session dives into how gaming platforms are moving from simple age gating to real age assurance under the U.K. Online Safety Act (OSA), EU Digital Services Act (DSA) and Children's Online Privacy Protection Rule (COPPA). Hear firsthand lessons on implementation, regulatory risk and balancing compliance with player experience.
Meet our speaker
Carolyn FoxDirector, Trust & SafetyA transformative leader with over a decade of experience in platform safety, Carolyn has built and scaled high-impact operations at tech leaders like Yelp and Snapchat. Currently the Director of Trust & Safety at TELUS Digital, she specializes in bridging the gap between machine intelligence and human judgment by overseeing AI-powered, human-supported safety solutions. With a proven track record in crisis response and operational excellence, Carolyn leverages her deep technical expertise and strategic acumen to protect digital communities while fostering sustainable organizational growth.
Meet our team at Gamescom Community Clubhouse
Connect with our experts to talk through the pressures your team is navigating right now: age assurance regulations, rising fraud attempts and growing moderation demands, all landing on the same team at once. There's no single playbook that covers all three.
We bring two decades of experience working with global brands to help make sense of it all, so bring your questions to us and let’s talk through what you need for your studio.
Meet our team
- Carolyn FoxDirector, Trust & Safety, TELUS Digital
Ivelina YankovaDirector of Operations, TELUS Digital
Ivanitsa DaskalovDirector, Client Success, TELUS Digital
Manish TailorSenior Director EMEA, TELUS Digital
Delivering value across the post-launch lifecycle
Gaming brands need partners who can scale trust and safety operations without slowing players down.
Protect revenue and player trust
Using data, behavioral analysis and expert monitoring, our proactive Fraud Detection and Prevention Solutions help studios safeguard payments, accounts and in-game economies.
Build thriving player communities
Player communities thrive when risk gets caught before it escalates. Our teams monitor for emerging threats, enforce community standards and keep pace with regulatory requirements as you grow.
Meet evolving age assurance regulations
We pair AI-driven age verification, adversarial testing and human review to close the gaps regulators audit and evasion tactics exploit.
Access scalable, multi-channel player support
Our teams scale quickly to provide multilingual service via email, chat, social and voice channels — resolving gameplay, technical and payment issues across the player journey.
Operational strength you can rely on
- 20+Years of experience
- 35+Countries of operation
- 50Languages covered by our content moderation teams
Case Studies
Aligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
- 97%Average attendance rate for content moderators
Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.
- 17%Improvement in customer satisfaction
Recognized for excellence
Our commitment to delivering innovative, people-first solutions has earned us recognition from the industry's most respected voices. From AI excellence to customer experience leadership, these awards reflect our dedication to helping platforms build safer, more resilient digital communities.
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