TrustCon 2026
TELUS Digital is proud to be a Community Sponsor of TrustCon 2026, the only global conference dedicated to trust and safety professionals. Join us in San Francisco as our experts take the stage to explore well-being-centred hiring practices and the future of open-source trust and safety tooling.
See where to find us at this eventSchedule a meeting with our team
Where to find us
Our team at TrustCon
Our experts will be ready to discuss the trust and safety challenges your organization is navigating. Whether your focus is content moderation, digital risk or workforce resilience, find us at the event to continue the conversation.
Meet the team
Dr. Lucy RattrieGlobal Director, Workplace Well-being, TELUS Digital
Carolyn FoxDirector, Trust & Safety, TELUS Digital
Your tools aren't unique: What open source means for your trust and safety stack
Every trust and safety team builds tools and infrastructure, and most of it looks remarkably similar: rules engines, review queues, escalation workflows and reporting pipelines. Yet teams keep building these systems from scratch or buying proprietary vendor solutions, spending engineering bandwidth on undifferentiated infrastructure instead of the policy logic and platform-specific customization that actually matters.
With open-source trust and safety tooling now running in production at scale, this panel brings together practitioners at different stages of adoption to examine where the line really falls between commodity infrastructure and genuine platform differentiation. Panelists include a team migrating from a proprietary vendor to an open-source review console built from the same original codebase; a platform that donated its internal rules engine to open source, then re-adopted the improved community version; and a company adopting OSS tooling from the start without ever building custom systems.
Together, they'll challenge the assumption that building it yourself is always the right call, and explore how trust and safety teams should be spending their limited engineering time as shared, production-ready open-source alternatives mature.
Meet our panelist
- Carolyn FoxDirector, Trust & Safety, TELUS Digital
A transformative leader with over a decade of experience in platform safety, Carolyn has built and scaled high-impact operations at tech leaders like Yelp and Snapchat. Currently the Director of Trust & Safety at TELUS Digital, she specializes in bridging the gap between machine intelligence and human judgment by overseeing AI-powered, human-supported safety solutions. With a proven track record in crisis response and operational excellence, Carolyn leverages her deep technical expertise and strategic acumen to protect digital communities while fostering sustainable organizational growth.
Mitigating hiring risk: A three-stage, zero-bias recruitment approach for trust and safety workforces
What if trust and safety teams could prevent psychological harm by better identifying the right candidates before their first day on the job?
While trust and safety and GenAI roles expose workers to sustained emotional risk, traditional recruitment rarely assesses a candidate’s ability to perform this work safely or provides the data needed to mitigate organizational risk.
This session introduces a three-stage, zero-bias discovery model — built on the CCR3 Discovery Process® — designed to embed well-being and resilience directly into the hiring workflow. Moving beyond traditional psychometrics, this model evaluates:
- Emotional intelligence: Decision-making and judgment under pressure
- Values: Drivers of ethical behavior and engagement
- Behaviors: How internal thinking translates into action
The result is a mathematically validated assessment of stability, resilience and role fit, purpose-built for trust and safety environments. Over a three-year deployment, this model has delivered a 92.7% reduction in sickness absence and 55% lower voluntary attrition compared to candidates hired without this tool.
Attendees will learn how to move from hiring by chance to Resilience by Design, using an automated tool to make fast, ethical and defensible hiring decisions that protect both the individual and the enterprise.
Meet our presenter
- Dr. Lucy RattrieGlobal Director, Workplace Well-being, TELUS Digital
A Chartered Psychologist and HCPC registered practitioner, Dr. Rattrie brings over twenty years of experience across the private sector, government, business schools and the United Nations. She also completed a PhD in psychosocial risk management and is qualified in performance, health and stress executive coaching through the British Psychological Association. Dr. Rattrie specializes in developing global well-being strategies and implementing psychological health and safety frameworks.
Case studies
Delivering online safety management for a global ecommerce brand
Discover how TELUS Digital helped a global ecommerce brand develop a well-rounded approach to trust and safety.
90%accuracy rate
99%of proactive & reactive cases handled in 24 hours
Delivering online safety management for a global ecommerce brand
Discover how TELUS Digital helped a global ecommerce brand develop a well-rounded approach to trust and safety.
90%accuracy rate
99%of proactive & reactive cases handled in 24 hours
Recognized for excellence
Our commitment to delivering innovative, people-first trust and safety solutions has earned us recognition from the industry's most respected voices. From AI excellence to customer experience leadership, these awards reflect our dedication to helping platforms build safer, more resilient digital communities.
View TELUS Digital awards
Trusted at scale. Built for what's next.
- 35+Countries of operation
- 50Languages covered by our content moderation teams
- Up to 92%Reduction in sickness absence using our well-being centered hiring model
