CX Best Practices
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- CX Best Practices
CX Best PracticesRetail & EcommerceThree reasons why great CX is your best pull marketing tactic
Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.
Case StudyCX Best PracticesFinancial Services & FintechStreamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.
CX Best PracticesRetail & EcommerceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
CX Best PracticesFive customer retention strategies you need today
Learn all about customer retention, its role in an effective sales operation, and five strategies that can improve your customer retention rate.
CX Best PracticesSix tips for providing elite tech support
Discover six leading technical support best practices designed to drive higher customer satisfaction and improve employee engagement.
CX Best PracticesCX best practices for the live events industry
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
CX Best PracticesCommunications & MediaHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
CX Best PracticesFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
CX Best PracticesRetail & EcommerceHandle with care: CX tips for navigating holiday supply chain challenges
Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.
CX Best PracticesGamesThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
Case StudyCX Best PracticesGamesOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
CX Best PracticesNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
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