CX Best Practices
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CX Best PracticesRetail & EcommerceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
Case StudyCX Best PracticesGamesCultural alignment & engagement drive superior player support & rapid growth
TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
CX Best PracticesGamesHow program enhancements leveled up the player experience for a social games developer
Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.
Case Study
CX Best PracticesSeven commonly misused buzzwords in CX
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
CX Best Practices4 Things You Missed From the Ever-Evolving Effortless Experience: An Audience with Matt Dixon
Do you know what it really takes to reduce customer effort and improve CX? Discover some new insights from a world-renowned CX leader, Matthew Dixon.
CX Best PracticesHealthcareFive CX lessons from the rise of telemedicine
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
CX Best PracticesTravel & HospitalityHow travel and hospitality brands are adapting with the pandemic
As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
CX Best PracticesFour things the best CX disruptors do right
CX leaders aren’t following trends; they’re blazing their own paths to win customers. Discover four lessons to be learned from the best CX disruptors and how to apply them to your organization.
CX Best PracticesGamesLevel up: How games companies are embracing the surge in player support
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
CX Best PracticesThree ways to encourage empathy in CX during a crisis
In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.
CX Best PracticesFour ways to make your customer experience more transparent
Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.
CX Best PracticesThe importance of staying connected with customers during a crisis
Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.
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