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Case Study

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Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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What does customer loyalty look like in the age of AI?

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Stay ahead of the curve in CX innovation

This executive brief explores:

The CCaaS Breakthrough: Redefining Customer Interactions With AI

To meet customer experience (CX) objectives and overcome obstacles, many companies are turning to modern full-suite technical solutions like CCaaS to drive evolution and innovation.

Discover how technological advancements are reshaping CX and learn how your organization can leverage these powerful tools to enhance customer satisfaction, boost operational efficiency and more.

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

Frost & Sullivan - The CCaaS Breakthrough Executive Brief

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Check out our solutions

The CCaaS breakthrough: Redefining customer interactions with AI

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

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Optimizing app development with cloud-native solutions and automation

Optimizing application development with cloud-native solutions and automation

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

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Curating high-quality data for the training and validation of ADAS and AV models

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

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Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

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Execs In The Know: 2024 CX Leaders Trends & Insights

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

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How can leaders win and optimize investment in CX?

Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Forrester’s Budget Planning Guide 2025: Customer Experience

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

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2024 customer service preferences 

Infographic: 2024 customer service preferences

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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food delivery

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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What do people get wrong about automation?

Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

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A blueprint for GenAI use case identification in CX

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

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How to win customer loyalty with empathy in your customer experience

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

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crowd fraud

Fraud prevention best practices when crowdsourcing AI data

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Aligning content moderation operations to new legislation for a games client

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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What generative AI means for content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

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How can brands keep up with algospeak?

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center - Benefits - Customer Journey

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Cloud Contact Center - Benefits - Insight

Discover how to take every customer interaction to a higher level

Learn more about our suite of Cloud Contact Center Solutions

Enhance the customer journey

 Increase efficiency

Transform your business with our end-to-end solutions 

Enhance your customer service experience with TELUS Digital's feature-rich, cloud-based contact center solutions, personalized to fit every business size and need.

Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

CX Trends

Execs In The Know: 2024 CX Leaders Trends & Insights

Execs In The Know: 2024 CX Leaders Trends & Insights

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