Communications & Media

Guide

Black Friday readiness guide for telecommunications providers

Black Friday puts customer experience (CX) strategies to the test. Learn five essential ways telecommunications providers can prepare their teams, processes and digital channels to deliver loyalty-building experiences during the busiest shopping event of the year.

Case Study

Adobe Experience Cloud

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

When 80% of customer churn occurs without a complaint or a call, your response window shrinks. This is how a real-time behavioral intelligence layer turned cart abandonment recovery into the infrastructure to intercept churn before customers decide to leave.

Case Study

AI-Powered CX

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Explore how TELUS transformed contact center agent training and onboarding with AI coaching and quality management from TELUS Digital.

Case Study

AI Use Cases

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Learn how TELUS transitioned from foundational AI development to a comprehensive AI-first culture, partnering with TELUS Digital to achieve enterprise-wide adoption that drives transformational business value.

Article

CX Trends

Enterprise AI for telecommunications: How to turn investments into business value in 2026

Turn AI investments into measurable value for telecom. Delve into intelligent infrastructure, sustainable innovation and AI automation strategies.

Revolutionizing customer experience with AI-driven network optimization - Hero

Case Study

AI-Powered CX

Revolutionizing customer experience with AI-driven network optimization

Discover how our team of experts worked with TELUS Communications to harness AI-driven insights that guide network investments, enabling faster issue resolution and higher quality service at scale.

Guide

CX Best Practices

Black Friday readiness guide for telecommunications providers

Case Study

Adobe Experience Cloud

Reducing high call volume with Adobe Customer Journey Analytics

Learn how TELUS reduced high call volume, centralized data, and unlocked personalization at scale by implementing Adobe Customer Journey Analytics.

Video

AI Strategyseries

Telecommunications | AI Use Case Workshops | 2 Weeks to Better

Examining the wireless customer journey and how to use data and AI to support CX in switching phone carriers and communicating network outages.

Brochure

Outsourcing Partnerships

Delivering unparalleled digital and CX services rooted in deep telecom expertise

See how our global team of 78,000+ combines superior customer experiences with deep technical know-how to deliver holistic digital transformation solutions, from strategy to execution.

Research & Reports

Digital Experience Best Practices

Beyond connectivity: Reimagining digital customer experience in telco

Gain actionable insights for transforming early customer interactions into powerful differentiators in an increasingly competitive market.

How-technology-is-revolutionizing-telecommunications-billing-hero

Article

Digital Transformation

How technology is revolutionizing telecommunications billing

Discover what technology is playing a key role in transforming telecom billing for improved accuracy, agility and compliance.

Article

AI-Powered CX

How telecom brands can seize industry opportunities with AI

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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Communications & Media

Black Friday readiness guide for telecommunications providers

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Enterprise AI for telecommunications: How to turn investments into business value in 2026

Revolutionizing customer experience with AI-driven network optimization

Black Friday readiness guide for telecommunications providers

Reducing high call volume with Adobe Customer Journey Analytics

Telecommunications | AI Use Case Workshops | 2 Weeks to Better

Delivering unparalleled digital and CX services rooted in deep telecom expertise

Beyond connectivity: Reimagining digital customer experience in telco

How technology is revolutionizing telecommunications billing

How telecom brands can seize industry opportunities with AI

Be the first to know

Check out our solutions