Communications & Media

Black Friday readiness guide for telecommunications providers - Hero

Guide

Customer Experience

Black Friday readiness guide for telecommunications providers

Black Friday puts customer experience (CX) strategies to the test. Learn five essential ways telecommunications providers can prepare their teams, processes and digital channels to deliver loyalty-building experiences during the busiest shopping event of the year.

Case Study
Digital Experience
How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning
When 80% of customer churn occurs without a complaint or a call, your response window shrinks. This is how a real-time behavioral intelligence layer turned cart abandonment recovery into the infrastructure to intercept churn before customers decide to leave.
Case Study
Customer Experience
Turning every TELUS customer interaction into an agent coaching opportunity with AI
Explore how TELUS transformed contact center agent training and onboarding with AI coaching and quality management from TELUS Digital.
Case Study
Data & AI
Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption
Learn how TELUS transitioned from foundational AI development to a comprehensive AI-first culture, partnering with TELUS Digital to achieve enterprise-wide adoption that drives transformational business value.
Case Study
Customer Experience
Revolutionizing customer experience with AI-driven network optimization
Discover how our team of experts worked with TELUS Communications to harness AI-driven insights that guide network investments, enabling faster issue resolution and higher quality service at scale.
Case Study
Digital Experience
Reducing high call volume with Adobe Customer Journey Analytics
Learn how TELUS reduced high call volume, centralized data, and unlocked personalization at scale by implementing Adobe Customer Journey Analytics.
Case Study
Enterprise IT
Optimizing application development with cloud-native solutions and automation
Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).
Case Study
Digital Experience
500M QR codes, 103M viewers: from concept to brand bowl MVP in weeks
Learn how PepsiCo boosted engagement with NFL fans during its live halftime show by partnering with TELUS Digital to build a companion digital experience.
Case Study
Customer Experience
Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
Case Study
Enterprise IT
Managing a complicated network migration for a large telecom
A successful telecom migrated their entire customer base from one network to another with our help. Learn about the solution and the results.
Case Study
Enterprise IT
Assembling a sophisticated cloud infrastructure for a successful telecom
Looking to reach new customers with affordable plans and additional services, our client sought help in building the technical infrastructure that would support their strategic initiatives. Learn more about TELUS Digital's work assembling an optimized cloud environment.
Case Study
Customer Experience
Enhancing mobile UX and UI for a telecommunications behemoth
Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Check out our solutions

Adding value to the customer journey. Leverage our extensive communications & media expertise