CRM Services

Close the gap between data and revenue

Your CRM holds more customer intelligence than your sales team can act on. TELUS Digital helps enterprises close that gap with implementations built around your team’s workflows and the specific way your customers buy.

Centralize customer data across teams
Consolidate all customer interactions and data into a single source of truth, enabling better alignment and informed decision-making.
Improved sales pipeline visibility
Provide real-time insights into deal stages, forecasts and performance, allowing teams to prioritize effectively and close faster.
Enhanced customer engagement and retention
Enable personalized, timely interactions at scale, strengthening relationships and increasing long-term customer value.

A proven approach built for measurable impact

Our delivery model spans discovery, design, build, deployment and optimization, ensuring every phase is tied to clear business objectives. We prioritize rapid time-to-value through agile methodologies, while embedding change management and user enablement to drive strong adoption from day one.

Find a CRM platform that works for your needs

From enterprise-scale implementations to seamless integrations, we help you choose and optimize the right CRM to fit your business.

Salesforce
We deliver enterprise-scale CRM implementations, integrations and AI-powered capabilities backed by deep ecosystem expertise and global delivery. Our global experts have completed over 1,000 projects across the Salesforce ecosystem.
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Zendesk
Our integrated Zendesk CRM solution enhances customer interactions and boosts agent productivity by centralizing customer data, automating workflows and seamlessly connecting with your existing business tools. With customizable dashboards and AI-driven insights, teams can track performance and anticipate customer needs in real-time.
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Hubspot
HubSpot builds AI tools into their Smart CRM to more efficiently unify data, teams and tech stacks. With over 10 years of HubSpot experience, TELUS Digital helps enterprises with implementation, migration off legacy systems and putting Breeze AI Agents to work for fast, measurable outcomes. So, sales, marketing and service teams can reach customers exactly where, when and how they want.
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