Modernize your commercial and digital infrastructure

Manufacturing - Hero - Mobile
Manufacturing

Turning complex operations into connected digital experiences

Manufacturers who have mastered production turn to TELUS Digital to bring that same rigor to their commercial and digital infrastructure. We modernize dealer channels, customer platforms, enterprise technology and AI capabilities so the systems driving revenue perform as well as the ones driving production.

Trusted by leading manufacturing companies

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Our expertise

Precision delivery across industrial manufacturing

Business models, regulatory environments and channel structures vary significantly across industrial manufacturing. Our team understands the distinct operational realities of each segment we serve, bringing earned experience to every engagement.

Manufacturing - Sub-industries

Automotive OEMs are racing to build autonomous systems and modern digital experiences at the same time. We provide the comprehensive data and annotation infrastructure behind autonomous AI, and our tenured teams provide the support that carries drivers through every stage of ownership.

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Solutions designed around the realities of industrial manufacturing

Running a competitive manufacturing business means addressing technology, customer experience and commercial operations in parallel. Our solutions bring the right mix of technology, implementation and operational capability to every engagement, so progress across your business compounds.

  • Train physical AI systems on data built for the real world

    From manipulation tasks to autonomous navigation, physical AI depends on physics-aware annotation across sensors and conditions. We provide the sensor fusion, annotation infrastructure and workforce that turn raw data into training-ready datasets.

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  • Give your sales and dealer teams a single view of every customer

    Backed by 1,800+ certifications and hundreds of manufacturing deployments, we implement Salesforce solutions that give sales and dealer teams a shared platform to manage pricing agreements, track pipeline and access complete customer history.

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  • Strengthen the digital touchpoints your dealers and customers rely on

    The digital experience manufacturers deliver, from web presence to product configurators to self-service portals, shapes how dealers and customers perceive the brand. Our experts design, build and improve your digital presence so every touchpoint reflects the standard your business has earned.

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  • Deliver knowledgeable customer and dealer support at any volume

    Warranty inquiries, technical troubleshooting and order management handled well deepen the dealer relationships that drive revenue. Tenured teams trained on your products and brand standards mean your customers and dealers reach someone with the knowledge to resolve their issue effectively.

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  • Make smarter decisions with the data you already have

    Manufacturers generate enormous amounts of operational data with significant untapped potential. We build the data infrastructure, analytics capabilities and AI models that turn raw information into demand forecasts, pricing intelligence and predictive insights that sharpen how the business runs.

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Capability backed by real-world experience

With over two decades of experience helping global organizations modernize, operate and grow, we bring the depth and global reach to support manufacturers wherever they operate.

As I led this multi-year transformation tailored to our business and customers' needs, TELUS Digital played a critical role. They took time to sit down with us to understand our requirements and modified the Salesforce Service Cloud, Experience Cloud and Knowledge Base tools accordingly. It’s important to have a partner like TELUS Digital.

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Awards and recognition

Award-winning expertise you can rely on

Our leadership in AI, CX and digital transformation is recognized by respected global award programs, reflecting the strength and reliability we bring to every engagement.

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  • Excellence in Customer Service Award logo 2026
  • G100 - Standard
  • AI Excellence Award 2026 logo
  • Inspiring Workplaces
  • CXM-PEAK-Matrix-Logo-2025
  • NelsonHall NEAT Evaluation CX Transformation Leader badge 2025

Let's talk about where your operation has the most to gain

We bring manufacturing expertise to every conversation, so you leave with a clear path forward.