Indonesia

Hospitality-grade solutions delivered from the heart of Indonesia.

Indonesia offers a large, service-minded talent pool and competitive costs. Our Bali and Surabaya sites are home to over 1,400 team members, delivering Customer Experience Management, Trust & Safety and Data for AI Training Solutions for some of the world's leading brands.

We're always looking for talented individuals to join our family.

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We're always looking for talented individuals to join our family.

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2
Centers of excellence — one in Bali and one in Surabaya
1,420
Team members across locations
3
Core languages, including Bahasa Indonesia, Javanese and English

Business benefits

Indonesia is one of Southeast Asia's largest and fastest-scaling digital economies, backed by a young, connected population and sustained government investment in digital infrastructure. It's a market built for growth — and a strategic base for the region's next wave of digital and CX operations.

Hiring built around empathy

Graduates from hospitality and customer service backgrounds bring that instinct to voice, chat and async support — the difference between a script and a conversation.

Two distinct hubs, one unified strategy

Our Bali site combines a lifestyle destination with a secure, privately-owned campus just 15 minutes from Ngurah Rai International Airport. Our Surabaya site offers a Grade A CBD location with lower living costs and easy access to Juanda International Airport. Together, they let clients dial cost and scale to the program.

Proven in gaming and content moderation

Our Bali teams already run multilingual gaming support with English to Simplified Chinese ticket translation, plus large-scale AI content moderation — both markets where we bring proven delivery experience.

Full service breadth in one footprint

We deliver customer care, technical support, omnichannel non-voice, trust and safety, claims and collections, and AI training and data labeling — all from Indonesia.