Newsroom

TELUS International has been steadily growing in the outsourcing and BPO sector. This article with analyst firm Ryan Strategic Advisory discusses recent plans to purchase Competence Call Center, one of the more well-reputed European outsourcing providers.

TELUS International announces plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Once complete (subject to closing conditions), the acquisition will add significant scale, including European footprint expansion.

Google announces the addition of American Sign Language (ASL) specialists to help people who are deaf or hard-of-hearing through video chat, with help from Connect Direct through TELUS international.

Michael Ringman, TELUS International’s CIO, participates in IDG Connect’s C-Suite Career Advice feature, which gathers expert career advice from C-level IT and business professionals.

Candidates are attracted to culture, and that makes it a tool for leaders to draw in talent that understands their culture and adds to it. TELUS International CCO, Marilyn Tyfting, shares more in this Forbes Human Resources Council.

Customer engagement isn’t what it used to be in the financial services industry. Chuck Koskovich, Chief Operating Officer, shares how consumer behavior, attitudes and channel preferences with brands are evolving to reflect a growing reliance on digital technologies.

In this article with Forbes Human Resources Council, Marilyn Tyfting shares why “Courage to Innovate”, one of TELUS International’s key values, is crucial to an organization’s success.

If you haven’t yet heard about digital twins, you will. The concept of creating a digital replica of a physical object may sound far-fetched, but it’s no longer science fiction. Michael Ringman shares how digital twins and customer service can work together to provide differentiated level of customer experience.

As Gen Z enters the workforce, the generational gap between top management and new employees has never been wider. Even executives who make a concerted effort to stay up to date on emerging workplace and market trends often find it hard to stay informed. Marilyn Tyfting shares the benefits of implementing a shadow board with Forbes.

The competitive nature of industries, coupled with the needs and wants of this generation of workers, means that businesses need to be more creative in the perks they offer to potential employees. In this Forbes Human Resources Council article, CCO Marilyn Tyfting shares one perk of what companies should be offering in this day and age, but fall short in doing so.

Establishing a strong, cohesive company culture has become a subject of great importance in the modern workplace. While doing this can be a challenge for any business, it can be especially tricky for tech teams with members who work remotely. TELUS International CIO Michael Ringman shares his tips for building and maintaining a company culture among a remote team.

More than 500 TELUS International team members contributed over 4,000 hours of service to refurbish Kailashwati School in Arthala, Ghaziabad, Uttar Pradesh. The event was part of TELUS Days of Giving and volunteers painted classroom walls, doors, and furniture to enhance the facilities for the children, impacting more than 1,300 families, along with 25 teachers and staff members of the school.