Newsroom

Albert Galarza, Global Vice President of Human Resources, shares insight into how GenAI can help leaders tailor their communication strategies to cater to diverse learning styles and preferences across generations.

Insights from a survey by Everest Group, supported by TELUS International, reveals a majority of businesses are considering outsourcing their Generative AI development to specialist third-party firms.

Retail Customer Experience.com highlights key findings from a TELUS International survey on consumer preferences, revealing that over half of respondents prefer slow-moving traffic to a poor customer experience.

Coverage featuring results from a recent TELUS International survey conducted for National Customer Appreciation Day that highlights the importance of personalized customer experiences.

TELUS International is highlighted by Datanami as one of the top five data labeling firms according to Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix Assessment 2024 report.

TELUS International announces the launch of Fine-Tune Studio, a task-execution platform designed to create high-quality fine-tuning datasets for large language models (LLMs) and generative AI (GenAI) models.

CX Scoop explores insights from TELUS International's recent survey on consumer preferences and the role of GenAI in customer experiences, and how voice-activated applications can revolutionize CX.

TELUS International conducted a survey for National Customer Appreciation Day to measure consumer preferences and opportunities for brands to enhance their CX.

TELUS International today announced an expansion of its strategic partnership with Appian to provide clients with a fast and agile end-to-end value chain through an intelligent automation as a service (AaaS) platform.

Albert Galarza, Global Vice President of Human Resources, contributes insights on why leveraging generative AI to personalize communications can enable successful change management.

Albert Galarza, Global Vice President of Human Resources, discusses why the hidden workforce can address the widening skills gap and may be key to organizational success.

TELUS International announces Fuel iX Beta Program, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.