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Adapted from a keynote presentation at Cisco’s Driving Customer Loyalty in a Digital World event – CIO Mike Ringman discusses the principles that drive a purposeful omnichannel strategy.

Outsourcing Today: 4 pillars of a purposeful omnichannel customer service strategy

CIO.com talked to TELUS International President and CEO, Jeffrey Puritt, about the shifting dynamics in the call center outsourcing market.

CIO Magazine: Why outsourcing customers are terminating their call center deals

TELUS Digital is leveraging AI to transform customer experiences, streamline operations, and uphold strict data privacy standards. In this recap from the Telecom Review Leaders’ Summit, Gagan Tandon, Chief Data and AI Officer at TELUS Digital discusses his company's AI strategies, governance frameworks, and innovative tools like the TELUS.com GenAI support tool, powered by Fuel iX.

Telecom Review: Harnessing AI for Impact: Insights from TELUS Digital’s Chief Data and AI Officer

Monty Hamilton, Chief Product and Marketing Officer at TELUS Digital, shares insights on why understanding cost to serve is critical to growth and sustainability.

Fast Company: Delivering excellence without breaking the bank: telecom’s cost-to-serve dilemma

The right partnerships bring tremendous value to an organization. This is especially true when it comes to partnerships that serve the lifeblood of a company – its customers.

CUSTOMER Magazine: Six principles for better outsourcing partnerships

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Case Study

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Video

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Research & Reports

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Brochure

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Podcast

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Elevating the customer experience for a leading cryptocurrency platform

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

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How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

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Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Forrester: Accelerate B2B growth with a customer-obsessed strategy

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

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CX Management Services

Optimize every facet of your customer experience operations.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

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Application Services

Design, build and optimize personalized applications for delightful customer experiences.

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GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

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Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

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Cloud Services

Support for every step of your public, private or hybrid cloud journey.

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CCaaS with Local Measure and Amazon Connect

Transform customer interactions with Local Measure’s Engage for Amazon Connect.

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Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

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Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

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Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

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Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

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Fuel iX™

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

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Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

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IT Service Desk

Access the best IT talent to support your employees with a 24/7, single point of contact (SPOC).

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Fraud Prevention & Detection

Actively safeguard against fraud with prevention, detection and compliance programs.

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Latest News

CIO Magazine: Why outsourcing customers are terminating their call center deals

Outsourcing Today: 4 pillars of a purposeful omnichannel customer service strategy

CUSTOMER Magazine: Six principles for better outsourcing partnerships

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