The challenge
Founded by the parents of autistic adults, Front Porch Cohousing is a nonprofit building neuroinclusive communities for adults with intellectual and developmental disabilities. It needed a technology foundation that could grow alongside its mission, but its legacy system couldn't keep pace.
The platform couldn't be extended or customized as Front Porch Cohousing's needs changed, nor did it integrate well with other tools. That created workflow bottlenecks across the team, making it difficult to manage complex data segmentation, donor journeys and relationship tracking. Running on disparate systems was proving both costly and time-consuming.
Reporting was another pressure point. Front Porch Cohousing needed to report on complex donor data and giving history, but its existing tools weren't built for that level of detail. Complicating things further, the nonprofit's strategic plan was still in development, so any new system had to support a direction that wasn't yet fully defined.
The TELUS Digital solution
TELUS Digital partnered with Front Porch Cohousing to build a business value roadmap and implement Salesforce Nonprofit Cloud, giving the organization a clear foundation for growth even as its broader strategy was still taking shape.
The engagement began by agreeing on business goals and identifying where the organization wanted to get to, so the new platform would support where Front Porch Cohousing was headed rather than only where it stood. TELUS Digital then implemented Nonprofit Cloud and launched a fundraising instance, giving Front Porch Cohousing a comprehensive view of its donors.
The team also built out grants management tracking, covering submissions, deadlines and communications, along with tools for donation processing and donor targeting and personalization.
The results
With Nonprofit Cloud fully implemented, Front Porch Cohousing moved from a fragmented legacy environment to a unified platform built to support its mission and growth.
Donation processing now runs with fewer errors, supporting long-term donor value, and grants management is more efficient thanks to clearer visibility into submissions, deadlines and communications. With better targeting and personalization in place, the team can tailor donor communications more effectively than before.
A business value roadmap now guides the organization's technology and strategic decisions going forward.
TELUS Digital truly took the time to get to know our organization inside and out — the unique challenges we faced and our vision for the future. They didn't just provide a service; they became real partners in our journey. Their team worked hand-in-hand with us to migrate our old system to the new Nonprofit Cloud, and their dedication and expertise made all the difference.
Now, we have a solid system that really supports our mission — today and long-term. We're thrilled to keep this valuable partnership going as Front Porch Cohousing continues to grow and thrive.
Jim RichardsonCo-Founder & CEO, Front Porch Cohousing
