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Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Everest Group evaluated and compared 39 providers for its 2023 PEAK Matrix® assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market success, vision and capabilities.
Download this report to uncover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year.
"TELUS Digital provides a comprehensive suite of solutions across the customer life cycle, integrating proprietary GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options like asynchronous messaging to drive digital transformation in CXM…"
Sharang Sharma, Vice President, Everest GroupTELUS Digital is one of only six CX providers recognized as a 'Leader' in the Americas
In its 2023 report, Everest Group highlighted the growth in TELUS Digital's digital CX portfolio service capabilities in UI/UX design, growth marketing, full stack app development, data science, and engineering. The report also acknowledged our advisory services, including digital strategy, CX process consulting and customer analytics to further enable the digital CX transformation journey for our clients.