The challenge
Diakonia Group is a holding company serving the materials handling industry, with member organizations providing service and support to retail, commerce, manufacturing and logistics businesses. Diakonia's recruiting division needed to implement a candidate tracking system that could automatically intake applications, track open roles and facilitate better applicant management.
Recruiting staffers manually recorded candidate information and open roles in spreadsheets. This approach was inefficient, time-consuming and prone to human error. The team often felt overwhelmed and under-equipped to handle the flood of applications they received.
The TELUS Digital solution
TELUS Digital performed a one-week Quick Start to deliver the candidate tracking functionality Diakonia needed. The team implemented CloudGofer, an AppExchange solution designed to facilitate candidate tracking within Salesforce. TELUS Digital then completed an additional two-week customization to help Diakonia track placements for contractors as well as prospective employees.
The results
With the new system in place, Diakonia's recruiting team moved from manual spreadsheet tracking to an automated, centralized platform. The team gained better visibility into applications and open roles, along with new tools to manage the recruiting process end to end. The new system now:
- Automates time-consuming data collection tasks
- Provides an instant view of ongoing applications
- Streamlines the recruiting process
- Improves management of job openings, candidate applications, automated emails and external job listings
