Article

CX Best Practices Banking, Financial Services & Insurance

Fintech contact centers need a strategic play, not another tool

Most fintech contact centers don't need more tools — they need orchestration. Learn which strategic play fits your business.

Article

Agent Trainer

How do CX leaders use AI to improve agent retention?

CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.

Article

Agentic AI & Automation

Training and evaluating reliable AI agents

Discover how TELUS Digital can help your AI agent move from prototypes to production-ready autonomous systems.

Article

Financial Crime and Compliance Banking, Financial Services & Insurance

Navigating the new era of AI and deepfake-driven fraud in financial services

Discover how financial services leaders are evolving fraud strategies to counter AI-driven deception and deepfake threats.

Article

AI-Powered CX

Amplifying human talent in contact centers: How TELUS Digital scales AI adoption in CX

Discover how TELUS Digital’s three-phase playbook empowers more than 83,000 agents with human-led AI to scale CX transformation.

Article

Fortify

The importance of multi-turn attacks in AI security

Explore the importance of multi-turn attacks in AI security and how Fortify's advanced testing strategies address these persistent threats.

Article

AI-Powered CX

AI Quotient (AIQ) in contact centers: What it is and how to raise it

Learn what AI Quotient (AIQ) is, why it determines AI ROI in contact centers, and how to build high-AIQ teams that maximize your CX AI investments.

Article

Agent Trainer

From "I quit" to "I'll stay": The training strategy for tackling high agent churn

Explore effective strategies and modern training tools to reduce high agent churn, boost retention and improve operational efficiency in contact centers.

Article

AI-Powered CX

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

Learn how AI-powered quality insights transform contact center operations by providing targeted, unbiased agent coaching and automating compliance.

Article

CX Trends

26 digital customer experience stats to know for 2026

Explore this list of key digital customer experience statistics to see how they can help shape your 2026 business strategies.

Article

Agent Trainer

Fuel iX™ drives TELUS Digital's recognition as a Leader in 2025 NEAT evaluation for CX transformation

TELUS Digital has been named a Leader in NelsonHall’s 2025 NEAT Evaluation for CX Services Transformation in overall capabilities, CX improvement, cost optimization and revenue generation.

Article

Financial Crime and Compliance

Trust and safety in Asia-Pacific: Closing the gap between growth and risk

Discover key trust and safety trends shaping the APAC region, and learn how leaders are adapting to protect users and build safer digital platforms.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

Insights Overview

Categories

Industries

Resource Types

Glossary

Article

Fintech contact centers need a strategic play, not another tool

How do CX leaders use AI to improve agent retention?

Training and evaluating reliable AI agents

Navigating the new era of AI and deepfake-driven fraud in financial services

Amplifying human talent in contact centers: How TELUS Digital scales AI adoption in CX

The importance of multi-turn attacks in AI security

AI Quotient (AIQ) in contact centers: What it is and how to raise it

From "I quit" to "I'll stay": The training strategy for tackling high agent churn

100% call and chat coverage: How AI-powered quality insights transform agent coaching and contact center operations

26 digital customer experience stats to know for 2026

Fuel iX™ drives TELUS Digital's recognition as a Leader in 2025 NEAT evaluation for CX transformation

Trust and safety in Asia-Pacific: Closing the gap between growth and risk

Be the first to know