Unlock growth with a modern CCaaS strategy. Learn five steps to move from efficiency to customer-centric innovation in your contact center.
TELUS Digital tested 34 AI models with 620,000 adversarial attacks. Here's what the data shows about your AI attack surface — and how to close the gap.
Researchers, CISOs and engineers who build and break production AI systems shared what they're really seeing. Here are 8 findings too important to ignore.
Fortify 14.9 introduces Attack Playground — manual adversarial testing for LLMs with real-time Judge feedback and save-to-library automation.
Fuel iX Fortify 14.8 embeds automated AI red teaming into CI/CD pipelines. Trigger scans, enforce quality gates and catch LLM vulnerabilities before production.
Fuel iX™ Fortify generates adversarial attacks natively in Canadian French — not translated, not Parisian French. Catch multilingual vulnerabilities English-only testing misses.
Learn how top CX leaders are using AI to solve agent burnout and eliminate the 90-day churn cliff.
Discover how to achieve trustworthy GenAI with industry-leading governance frameworks like OWASP, MITRE ATLAS and NIST AI RMF.
Agent Trainer introduces Scenario Folders for better organization and AI Guidelines for high-quality scenario creation, helping contact centers scale training programs efficiently.
Explore Fuel iX's 2026 roadmap for Agent Trainer and Agent Assist, focusing on smarter training and real-time assistance to enhance customer service.
CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.
Explore the importance of multi-turn attacks in AI security and how Fortify's advanced testing strategies address these persistent threats.
Explore effective strategies and modern training tools to reduce high agent churn, boost retention and improve operational efficiency in contact centers.
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