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Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience
Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy
Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management
Abstract image evocative of outer space with the text "2024 trends"
An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.
customer considering her options with questions marks around her head
Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation
Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI
Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography
Illustration of a robot meant to represent AI, an iceberg labeled as "AI BIAS" and some depictions meant to convey data