Guide

LLM-as-a-Judge for text summarization evaluation

Large language models (LLMs) offer the efficiency and advanced semantic understanding that today’s text summarization systems need. By prompting an LLM to act as an evaluator — a technique known as LLM-as-a-Judge — AI teams gain valuable insights for enhancing system performance.

Guide

Personalization & Loyalty Travel & Hospitality

Voices from the drive-thru: Our research on quick-service restaurant loyalty programs

In this report, our experts in product research, quick service restaurants (QSRs) and loyalty share strategies and tactics to increase customer engagement, drive value for new and loyal customers, and foster brand affinity across audience segments in the U.S. and Canada.

Guide

Personalization & Loyalty

Lessons from Braze experts: What you need to know now that you've bought Braze

Here at TELUS Digital, we’ve helped dozens of Fortune 500 companies migrate and implement Braze. This short, actionable guide represents our Braze experts’ takeaways and best practices that will accelerate your time to value and put your business lightyears ahead of the competition.

Guide

Generative AI

15 advanced RAG techniques from pre-retrieval to generation

With this guide on advanced RAG techniques, you’ll drive greater performance and lower costs from your retrieval augmented generation system and LLMs.

Guide

Copilots

Lessons from the front lines of enterprise AI adoption

Many organizations pilot generative AI but face governance and reliability barriers. Drawing from the transformation of our parent company, TELUS — our guide offers proven strategies to turn AI experiments into enterprise-wide impact.

Guide

Copilots

Demystifying shadow AI in the workplace

68% of employees use personal AI accounts at work. Is your company at risk? Our report uncovers the dangers of Shadow AI and provides strategies for safe AI adoption in the enterprise.

Guide

CX Analytics & Metrics

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Guide

CCaaS

The Five9 Intelligent CX Platform guide

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives e...