Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Humanity-in-the-Loop

Industries

Insights

Investor Relations

TELUS International (Cda) Inc. and its subsidiaries use TELUS Digital for branding purposes.

Privacy Shield Framework

Privacy Policy

Modern Slavery Act Transparency Statement

Solutions

Subscribe to Newsletter

Technology Partners

Website User Terms

Icon facebook

Icon youtube

Icon linkedin

Technology

Banking, Financial Services & Insurance

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Solution Update

Podcast Type Image

Podcast

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Individual reviewing a financial platform on their mobile phone, laptop and monitor. 

crypto-case-study-HERO

Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

GAS report image #2

GenAI safety (GAS) model benchmark

Is your AI secure or do you just hope it is?

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

Photo of two people in a restaurant interacting with their phones and smiling, meant to symbolize generative AI applications in the telecom industry

generative ai telecom

How telecom brands can seize industry opportunities with AI

Join us for an enlightening discussion with two pioneers in the field of AI: Tommy Guy, principal applied researcher at Microsoft Copilot Studio and Steve Nemzer, senior director of AI growth and innovation at TELUS Digital.

Webinar thumbnail 800x450

Overcoming the challenges of AI agent creation, training and evaluation

Get safety benchmarks across 34 leading AI models, live purple teaming tactics and governance frameworks your team can act on — straight from the CISOs, researchers and trust & safety leaders doing it in production.

Uncharted Blog #1

Uncharted: Nine expert sessions on AI safety & security

QA & Testing

Digital Strategy 

AI Use Cases

Data & AI Trends

CX Analytics & Metrics

Copilots

Platform Integrity

Digital Transformation

Generative AI

Agentic AI & Automation

Data Collection

Generational Support

Fraud Prevention

Adobe Experience Cloud 

AI Strategy

Web & Mobile App Development 

Responsible AI

AI Best Practices

Fuel iX Platform

Computer Vision

CCaaS

Support Channels

Data Validation & Relevance

Digital Experience Best Practices

Agent Assist

Financial Crime and Compliance

Conversational AI & Voice Tech

Outsourcing Partnerships

B2B Sales

Customer Journey

CX Trends

Fortify

Digital Marketing Services 

AI-Powered CX

Agent Trainer

CX Best Practices

Scaling & Growth

Linguistic Annotation

UX Design

Omnichannel Customer Journey

Content Moderation

Outsourcing Locations

IT Service Management

Cybersecurity

IT Best Practices

Personalization & Loyalty

Physical AI

Data Annotation

Digital Experience Trends 

Cloud Infrastructure & Migration

Your trusted Google Cloud partner is now part of TELUS Digital's global innovation network. Same exceptional service, same dedicated team, now backed by enterprise-scale solutions and resources to take your business further. 

Badal is now TELUS Digital

Bitstrapped is now TELUS Digital

DefinedLogic is now part of TELUS Digital, delivering the same trusted expertise with expanded resources. From strategy to execution, we take on bigger challenges, move faster, and help you succeed in today’s digital landscape.

DefinedLogic is now TELUS Digital - Your trusted partner just leveled up

Gear Inc. has been acquired by TELUS Digital. This strategic partnership drives greater value to our clients through expanded capabilities and geographical scale.

Gear Inc. is now TELUS Digital

Since 2008, GM2 has partnered with leading brands to design, build, and scale digital products across the full development lifecycle. Now, as TELUS Digital, we’re bringing that experience together with expanded global capabilities—allowing us to deliver even greater impact for our clients.

GM2 is now TELUS Digital

As a unified company, TELUS Digital Morocco will continue to deliver exceptional CX services along with an expanded solution set covering GenAI CX, AI Data Solutions, Trust & Safety and more.

Welcome! Humania BPO is now TELUS International

Same great team, now combining elite digital product development with global enterprise solutions. Explore our enhanced capabilities today.

WillowTree is now TELUS Digital

{"key":"","data":{"blocks":[],"entityMap":{}}}

Ready to find out more about Copilots?

Fuel iX Copilots democratizes AI with its latest update. Featuring custom GenAI copilots, conversational RAG and enhanced security, it empowers organizations to leverage AI safely and efficiently.

Over 50,000 TELUS & TELUS Digital employees use Fuel iX™ safely, boosting productivity while minimizing organizational risks.

Create and share official copilots that ensure consistent GenAI excellence and quality control across your enterprise.

Cut document processing time by 80% with conversational RAG technology that delivers instant, actionable insights.

Protect your enterprise with guardrails that automatically block harmful content and safeguard sensitive data.

Key takeaways

Fuel iX

Today, we’re excited to share the latest updates to Fuel iXᵀᴹ Copilots, delivering enhancements that will make your organization more efficient, secure and innovative.

Introducing official copilots: Standardizing AI excellence across your enterprise

The crown jewel of this release is official copilots — a game-changing feature that brings enterprise-wide AI sharing to life. Now, you can create and distribute AI copilots that embody your organization's expertise and work precisely as needed. These official copilots ensure consistency and quality across your entire business under your careful oversight and control.

Enterprise leaders can now build and distribute officially approved copilots that work exactly the way your business needs them to. Think of it as creating a playbook of your company's best practices and expertise but in AI form. When your sales team in Boston uses the same AI copilot as your team in London, you know they're both following the same processes, getting consistent answers and working with up-to-date information.

This means better quality control, fewer mistakes and the ability to scale your company's knowledge instantly across all locations — all while maintaining control over how AI is used in your organization.

Beyond official copilots, users can create community copilots to share knowledge within specific teams, or they can create private copilots for individual use. While official copilots ensure enterprise-wide standards, these additional levels give employees the flexibility to innovate and customize their AI workflows while staying within your organization's AI governance controls.

This multi-level approach unlocks the perfect balance between standardization and personalization — leaders can roll out company-wide AI best practices through official copilots. At the same time, teams and individuals retain the freedom to create specialized copilots for their unique needs.

Fuel iX Copilots releases conversational RAG for real-time document intelligence

Next is conversational retrieval-augmented generation (RAG) — a method for retrieving and referencing specific information from your documents before generating responses. 

Using RAG significantly reduces AI hallucinations and yields more accurate AI responses, improving outcomes for business-critical operations. There's a profound peace of mind knowing every digital conversation is grounded in verified information. By serving as a single source of truth, RAG enhances customer trust, boosts employee productivity and enables more intelligent automation through AI agents.

Furthermore, RAG's expansion into multilingual support, computer vision and multimodal applications opens up new possibilities for businesses to leverage AI in increasingly sophisticated ways. The applications are limitless, from HR to sales, from technical support to executive decision-making.

For example, an HR copilot can have instant access to all company policies and procedures or a sales copilot can have up-to-date product catalogs and pricing information. Picture a technical support copilot that can immediately reference and apply your product documentation to solve customer issues.

These are not futuristic concepts — they're real, implementable solutions available now through our RAG-enabled copilots.

Fuel iX’s conversational RAG feature is a powerful new addition to our platform. It allows your team to upload documents in seconds and instantly engage in meaningful discussions about their content immediately without the need for IT support.

It can process files in batches, allowing it to digest a vast amount of information quickly and efficiently. Conversational RAG streamlines the process from hours to minutes, easily handling an extensive library of documents.

Fuel iX Copilots now offers an additional layer of security and privacy

Twenty-seven percent of organizations are banning GenAI use, which is counterproductive if your goal is to increase productivity in your organization.

Fuel iX takes a radically different approach: We democratize AI and make it safe and secure so that organizations trust its outputs. Building on the foundational guardrails inherent in the top-performing LLMs, we've introduced powerful new security layers to Fuel iX Copilots. These sophisticated scanning tools work silently in real-time, providing protection without disrupting the user experience. As employees interact with copilots, these scanners automatically:

Block potentially harmful content, including hate-based content and discriminatory language, ensuring all AI interactions remain professional and constructive.

Automatically detect and redact Personally Identifiable Information (PII) in real-time across all copilot interactions, fostering compliance with data protection regulations like GDPR and HIPAA.

Guard your organization's interests through customizable filters that keep communications within acceptable boundaries and protect competitive information.

These advanced security features operate seamlessly in the background, requiring only initial configuration. Together, they create a comprehensive shield that protects your company's reputation, ensures compliance and maintains the integrity of all AI interactions. It's enterprise-grade security that works invisibly but effectively — giving you the confidence to deploy AI across your organization while maintaining complete control over content and communications.

Every enhancement to Fuel iX Copilots supports our vision to democratize GenAI use and ensure flexibility, control and trust in its use. Organizations that use these transformative tools are finding new ways of working and boosting their productivity, such as:

Reducing document analysis time by up to 80%

Ensuring compliance with privacy regulations

Scaling domain expertise across your organization

Improving decision-making with instant access to document insights

Protecting your organization from content-related risks.

These advanced features are now available to all Fuel iX Copilots users, bringing the power of generative AI to every corner of your enterprise. Our platform is designed to democratize GenAI, making it accessible and beneficial for employees across all departments and technical levels.

Insights Overview

Categories

Industries

Resource Types

Glossary

Solution Update

Fuel iX Copilots standardizes AI excellence with enterprise-wide copilots

Be the first to know