Everest Group Trust and Safety (T&S) Services PEAK Matrix® Assessment 2026
Everest Group assessed 27 providers in its 2026 Trust and Safety Services PEAK Matrix® Assessment. Positionings were based on their market impact and vision and capabilities. See why analysts and buyers have named TELUS Digital a ‘Leader’ and ‘Star Performer.’
Alongside its core T&S services, TELUS Digital brings data for AI training capabilities that help enterprises develop and improve safer AI systems.
TELUS Digital is one of only seven Trust and Safety providers recognized as a ‘Leader’
In the 2026 report, Everest Group named TELUS Digital a ‘Star Performer,’ a title it gives to providers that demonstrate the most improvement over time on the PEAK Matrix, based on relative year-over-year performance.
Among the strengths highlighted in the report were TELUS Digital's proprietary Trust and Safety tools, including PRISM for content moderation workflows, its expanded footprint in Asia Pacific and its comprehensive moderator wellness framework. The latter brings together resilience-based hiring, psychological support and ongoing workforce development to support the people responsible for keeping online communities safe.
Buyers spoke favorably about our communication and performance orientation, and about our ability to adapt and pivot quickly.
Disclaimer: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.