AI-powered customer service on a single platform
Unify agents, customers and data to deliver faster, more personalized support with Salesforce Service Cloud. The comprehensive customer service platform, built on the Salesforce Customer 360, provides a complete view of every customer interaction for faster resolution.
Autonomous AI
Beyond assisting human agents, our AI expertise extends to fully autonomous case resolution, capturing, reasoning through and closing cases end-to-end without human intervention. This frees your team to focus on complex, high-value work that truly needs human oversight.
Agentforce Voice
Native voice agents eliminate the need for third-party telephony. Agents sound natural, identify customers, take action and resolve cases end-to-end, or transfer seamlessly to a human when the need calls for it.
Meet Agents where they work
Your team already works in Slack, Teams and other messengers. We build tools that connect Salesforce and other systems directly into those platforms, so agents get answers and take action without switching context.
Key benefits of Service Cloud
Transform your service organization from a reactive cost center into a proactive driver of customer loyalty and growth.
360-degree customer visibility
Access a complete view of customer history, interactions, purchases and preferences to personalize every engagement.
Increased agent productivity
Automate manual tasks such as case creation, call transcription and data entry so agents can focus on problem resolution.
Seamless omnichannel support
Deliver consistent service across phone, chat, email and social channels from one unified platform.
AI-driven insights and next best actions
Use AI recommendations and knowledge article suggestions to guide agents toward faster, more accurate resolutions.
Integrated Field Service Management
Dispatch technicians, manage appointments and provide mobile tools that keep field teams connected to back-office operations.
Service Cloud across key industries
Used across various sectors, Service Cloud is versatile and has specialized features like Financial Services Cloud and Education Cloud to meet industry-specific compliance and workflow needs.
Explore our success stories
Unifying global customer service for MSA Safety
See how TELUS Digital helped MSA Safety, align customer service processes across three global regions on Salesforce Service Cloud.
Unifying cross-functional collaboration for a third-party logistics provider
Explore how TELUS Digital helped Barrett Distribution unify its teams on Slack, streamlining case management and cross-functional collaboration.
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Deliver faster, more personalized support
Partner with TELUS Digital to unify agents, customers and data on Salesforce Service Cloud.
