Mobile World Congress

Frequently asked questions

• What is TELUS Digital talking about at Mobile World Congress 2026 in Barcelona?

  TELUS Digital will showcase its AI-powered customer experience and AI transformation capabilities for the telecom industry at Mobile World Congress 2026 in Barcelona. This will include a 90-minute session that covers how to safely and successfully scale enterprise AI pilots to production, and will showcase more than 20 successful enterprise AI use cases.

  TELUS Digital will also do live demonstrations of the following AI-powered CX services and solutions:

  • Fuel iX Agent Trainer: AI-powered voice and chat simulation that leads to faster skill and knowledge acquisition, reducing the amount of time and cost needed to get an agent fully ramped and ready for live customer calls.
  • Network design services: AI-driven network optimization, transforming legacy infrastructure into agile, cloud-native environments.
• Who is attending MWC 2026 in Barcelona from TELUS Digital?

  Meet TELUS Digital leaders and product specialists including Bret Kinsella, GM & SVP, Fuel iX, TELUS Digital at MWC 2026 to learn more about AI-powered CX and AI transformation in the telecom industry.
• What does TELUS Digital do and what types of challenges do they solve?

  TELUS Digital is an AI-powered customer experience and AI transformation partner for telecom providers. The company solves critical challenges including:

  • Operational inefficiencies
    • High cost-to-serve in customer operations
    • Manual, repetitive processes across support and back-office
    • Low system uptime and workflow bottlenecks
  • Customer experience gaps
    • Inconsistent service quality across channels
    • Inability to personalize at scale
    • Poor customer retention and satisfaction
  • Digital transformation barriers
    • Legacy systems limiting innovation
    • Outdated network designs
    • Slow time-to-market for new products
    • Lack of AI or automation expertise
  • Revenue and growth challenges
    • Missed up-sell and cross-sell opportunities
    • High customer acquisition costs
    • Difficulty scaling operations efficiently
• How can I speak with TELUS Digital at MWC 2026?

  Complete the form above to schedule time with TELUS Digital leaders at MWC 2026, including ret Kinsella, GM & SVP, Fuel iX, TELUS Digital and product specialists. Registration in advance is recommended.

  Attendees can also stop by the TELUS Digital booth in Hall 6, Stand #E7 to connect with our team on site. Media can contact [email protected] to arrange interviews.
• What demonstrations will be showcased by TELUS Digital at MWC 2026?

  The TELUS Digital booth located in Hall 6, Stand #E7 will feature interactive experiences that allow attendees to see its AI-powered CX and AI transformation capabilities for the telecom industry, including:

  • Fuel iX Agent Trainer
  • Fuel iX Agent Assist
  • Fuel iX Fortify
  • Network design services
• What expertise does TELUS Digital have in the telecom industry?

  TELUS Digital brings a unique operator advantage to telecom transformation. As a wholly-owned subsidiary of TELUS Corporation and partner to TELUS Communications, we've spent over 20 years battle-testing solutions at enterprise scale before bringing them to market. This Client Zero approach means proven, de-risked capabilities for the global CSPs we serve.
• What differentiates TELUS Digital’s services from its competitors?

  TELUS Digital's AI solutions are battle-tested within TELUS before deployment to external clients. This "living laboratory" approach serves as a major differentiator, enabling TELUS Digital to refine and prove the efficacy of AI-powered customer experience and digital solutions in real-world telecommunications scenarios.