CX Best Practices
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CX Best PracticesKeeping customer service consistent for global brands
Providing a consistent customer service experience across countries and markets is crucial to building your brand. Discover three tips that can help you keep customers happy wherever they are.
CX Best PracticesDoes your company need a chief experience officer?
More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?
CX Best PracticesGamesCatching a whale: How to treat your VIP gamers
In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
CX Best PracticesHow direct-to-consumer brands turn customer service into word-of-mouth marketing
Word-of-mouth buzz as a marketing tactic can be a game of chance unless brands strive to consistently give customers something to talk about — and genuinely stellar customer support is always a favorite topic of conversation. Discover the customer service fundamentals of leading direct-to-consumer brands.
BrochureCX Best PracticesWorkforce Management Solutions
Discover how TELUS Digital’s Workforce Management Solutions provide comprehensive support for workforce forecasting, planning, schedule optimization, real-time management and KPI reporting.
CX Best PracticesCommunications & MediaThree essential elements for superior telecom customer experience
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
CX Best PracticesTravel & HospitalityHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
CX Best PracticesHow to optimize your customer win-back strategy
Discover best practices for resolving complaints and winning back customers.
CX Best PracticesHealthcareThe most important quality for a healthcare customer service agent to have
Learn how to make your company’s healthcare customer service a more empathetic, humane experience.
CX Best PracticesTravel & HospitalityBleisure customer experience: Meeting the needs of the modern traveler
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
CX Best PracticesFinancial Services & FintechPlaying to customers’ emotions in financial services
Learn how leading fintech firms are building emotional connections with their customers.
CX Best PracticesDon’t make these five customer care mistakes
Deliver a better brand experience by avoiding these common customer care blunders.
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