CX Best Practices
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- Customer Experience
- CX Best Practices
- CX Best Practices
The three customer service basics that are non-negotiable
Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.
- CX Best PracticesHealthcare
Healthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
- CX Best Practices
How to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
- CX Best PracticesTravel & Hospitality
Enhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
- CX Best PracticesTechnology
Three ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
- CX Best PracticesGames
How to deliver winning mobile gaming player support – tips from industry experts
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
- CX Best PracticesTravel & Hospitality
How to create loyal customers and brand evangelists in travel and hospitality
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.
- CX Best PracticesCommunications & Media
What telecoms are doing right in customer service – Best practices from Telstra, TELUS, and Republic Wireless
To avoid major outages, Telstra used aerial drones to inspect cellular sites and transmission lines for signs of trouble. Here are a few other ways telecoms are keeping up with customer service demands.
- CX Best PracticesGames
How to develop a world-class approach to customer service in gaming
A players’ loyalty in gaming should never be taken for granted. From World Gaming to World Gaming League, industry experts share what it means to create amazing player experiences using customer service. Read their tips.
- CX Best Practices
How to anticipate customer needs
From mobile support and gamification, to speedy response times and personalization, this article explores a few ways to get ahead of customer service requests — and even delight customers along the way.
- CX Best PracticesGames
Player support – a customer support game changer in the games industry
For the games industry, customer service can be more than just a cost factor; it can be a differentiator and revenue generator. Learn five key principles for successful multi-channel player support.
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