CX Best Practices
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CX Best PracticesGamesPlayer support 101: The five basics of great gaming customer service
Great gaming customer service starts with five fundamentals. Discover the best practices.
CX Best PracticesHealthcareDo no harm: Managing the customer service challenges of healthcare product recalls
Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.
CX Best PracticesUniversal agents: The pros and cons of having super agents on staff
Universal agents can improve First Contact Resolution and deliver memorable customer experiences, but are they worth the heavy investment?
CX Best PracticesWhy a customer-first strategy is good for your brand — and bottom line
Learn how to craft great customer experiences while staying true to your business.
CX Best PracticesFinancial Services & FintechFive things all financial services leaders need to know about customer service
Discover best practices for boosting customer service in the financial services industry from customer experience experts.
CX Best PracticesThe three customer service basics that are non-negotiable
Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.
CX Best PracticesHealthcareHealthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
CX Best PracticesHow to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
CX Best PracticesTravel & HospitalityEnhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
CX Best PracticesTechnologyThree ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
CX Best PracticesGamesHow to deliver winning mobile gaming player support – tips from industry experts
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
CX Best PracticesTravel & HospitalityHow to create loyal customers and brand evangelists in travel and hospitality
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.
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