Data & AI

Case Study

Promoting responsible AI with three innovative offerings

Read about three of TELUS Digital's offerings that help global brands embed responsible AI principles into their products.

Article

Generative AI

How empathy in your large language model can improve your CX

Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.

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Article

Responsible AI

How to design trustworthy AI products for healthcare: Five design principles

Learn how these five artificial intelligence design techniques build trust in highly regulated industries like healthcare.

A practical guide to GenAI applications for customer experience management

Article

Generative AI

A practical guide to GenAI applications for customer experience management

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

Article

Generative AI

Dataset pruning for intent classification: Because bigger isn’t always better in GenAI

Data pruning helps generative AI developers manage increasingly massive datasets for better performance, lower costs, and more useful analytics.

Article

Generative AI

Five strategies to mitigate bias when implementing generative AI

Discover five critical strategies for mitigating bias when implementing generative AI into your organization.

Research & Reports

Data Annotation

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

Article

AI Strategy

AI in business: The value of an orchestrated approach

Navigating the challenges of artificial intelligence through an orchestrated approach

Article

Generative AI

Infographic: Consumer sentiment on generative AI training data

A recent TELUS Digital survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.

Article

Generative AI

Using LLMs to moderate LLMs: The supervisor technique

The Supervisor LLM moderation technique uses one large language model to filter and moderate the content generated by another to prevent harmful outputs.