Data & AI

32 minsDecember 11, 2025
What are the AI compliance trends leaders can’t ignore in 2026?
On this episode, we explore why customer experience (CX) leaders need to be aware of developments in AI compliance in 2026 — and why a “light touch” approach puts your CX at risk.
30 minsSeptember 23, 2025
Why should CX leaders care about data neutrality?
On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences.
39 minsSeptember 3, 2025
Presenting: AI Unraveled — The Future of AI Safety Testing
Bret Kinsella, GM of Fuel iX™ at TELUS Digital, recently joined the “AI Unraveled” podcast to discuss breakthrough AI safety testing techniques.
33 minsAugust 27, 2024
What does customer loyalty look like in the age of AI?
On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.
26 minsNovember 14, 2023
What do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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