Fuel iX

  1. Matheus Nunes Article
    Fortify

    How TELUS secured its public AI financial agent with confidence before launch

    100 hand-crafted test questions weren't enough. Here's what Fortify found and how it changed the team's approach to AI security and governance.

  2. 620,000 AI attacks: What enterprises need to know about AI safety and security
    Fortify

    620,000 AI attacks: What enterprises need to know about AI safety and security

    TELUS Digital tested 34 AI models with 620,000 adversarial attacks. Here's what the data shows about your AI attack surface — and how to close the gap.

  3. Uncharted Blog #1
    Fortify

    Eight insights from Uncharted: The AI safety & security summit that are too important to forget

    Researchers, CISOs and engineers who build and break production AI systems shared what they're really seeing. Here are 8 findings too important to ignore.

  4. CX Shift
    Agent Trainer

    How to implement AI in the contact center: Nine lessons from CX Shift

    Learn how top CX leaders are using AI to solve agent burnout and eliminate the 90-day churn cliff.

  5. Safety Frameworks
    Fortify

    How do you know if your GenAI-powered applications are safe and compliant?

    Discover how to achieve trustworthy GenAI with industry-leading governance frameworks like OWASP, MITRE ATLAS and NIST AI RMF.

  6. How do CX leaders use AI to improve agent retention?
    Agent Trainer

    How do CX leaders use AI to improve agent retention?

    CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.

  7. The importance of multi-turn attacks in AI security
    Fortify

    The importance of multi-turn attacks in AI security

    Explore the importance of multi-turn attacks in AI security and how Fortify's advanced testing strategies address these persistent threats.

  8. From "I quit" to "I'll stay": The training strategy for tackling high agent churn
    Agent Trainer

    From "I quit" to "I'll stay": The training strategy for tackling high agent churn

    Explore effective strategies and modern training tools to reduce high agent churn, boost retention and improve operational efficiency in contact centers.

  9. TELUS Digital and Fuel iX drive recognition as a Leader in 2025 NEAT evaluation for CX transformation
    Agent Trainer

    Fuel iX™ drives TELUS Digital's recognition as a Leader in 2025 NEAT evaluation for CX transformation

    TELUS Digital has been named a Leader in NelsonHall’s 2025 NEAT Evaluation for CX Services Transformation in overall capabilities, CX improvement, cost optimization and revenue generation.

  10. Female Customer Service Representative with Headset
    Agent Trainer

    Preparing CX agents for “the moments that matter” with AI scenario training

    Learn how AI scenario training equips customer experience agents to handle high-stakes interactions with empathy, creativity and confidence.

  11. Customer service man speaking
    Agent Trainer

    Motivating contact center agents with gamified training

    Gamified training is a proven strategy to enhance contact center agent engagement and reduce burnout. Learn how to implement it effectively for better performance and retention.

  12. Fuel iX Fortify chatbot on mobile phone
    Fortify

    The new imperative: Securing GenAI chatbots with AI red teaming

    GenAI chatbots create new security risks that traditional tools can't detect. Discover why AI red teaming is essential to find vulnerabilities before attackers do — and the five flawed assumptions leaving organizations exposed.

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