Games

Main image Content Moderation Legislation
Case Study
Trust & Safety

Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

  1. games content moderation
    Article
    Trust & Safety

    More than a game: Why player communities need content moderation

    Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

  2. games launch
    Article
    Customer Experience

    Launching a new game with player support in mind

    To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.

  3. games culture
    Customer Experience

    How games companies can transfer their culture to their CX partners

    Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.

    Article
  4. Cloud gaming
    Article
    Customer Experience

    The quest for player support in cloud gaming

    Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

  5. Metaverse
    Article
    Customer Experience

    The metaverse and the future of gaming

    As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

  6. Player-Support-KPIs
    Article
    Customer Experience

    Player support metrics: How to choose and improve KPIs

    Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.

  7. PX games fraud
    Article
    Trust & Safety

    Improving the player experience by combatting games fraud​​

    Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.

  8. Gaming support - 2
    Customer Experience

    Level up: How games companies are embracing the surge in player support

    Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.

    Article
  9. Esports
    Article
    Trust & Safety

    Tapping into the esports opportunity

    Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

  10. Catch-a-Whale
    Article
    Customer Experience

    Catching a whale: How to treat your VIP gamers

    In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

  11. Gamers-workspace
    Article
    Customer Experience

    Why gamers love video-based player support

    A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

  12. fintech-and-gaming
    Article
    Customer Experience

    Fintech’s growing role in online games and player support

    Learn how player support is evolving with financial technology.

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