Games

Main image Content Moderation Legislation

Case Study

Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Case Study

Web & Mobile App Development

How VA Lottery made responsible gaming digital

The Virginia (VA) Lottery partnered with TELUS Digital to bring an omnichannel experience to mobile gaming, generating more than $5 million in first-week sales.

Case Study

Content Moderation

Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Case Study

Content Moderation

Protecting the player community for a global games platform

See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

Article

Content Moderation

More than a game: Why player communities need content moderation

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

Article

Outsourcing Partnerships

Launching a new game with player support in mind

To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.

Article

Outsourcing Partnerships

How games companies can transfer their culture to their CX partners

Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.

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Case Study

Scaling & Growth

Ramping player support for a games colossus

When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.

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Case Study

Fraud Prevention

Protecting the games - physical, IT and information security

Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.

Article

CX Best Practices

The quest for player support in cloud gaming

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

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Case Study

CX Best Practices

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Case Study

CX Best Practices

Cultural alignment & engagement drive superior player support & rapid growth

TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

Article

CX Trends

The metaverse and the future of gaming

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.