Healthcare

Case Study

How Ermi renewed its brand to reach more patients and physicians

Ermi teamed with TELUS Digital to refresh its brand, creating an omnichannel experience that brings medical devices to more patients and physicians.

Case Study

Digital Experience Trends

How Vocable helps the speech-impaired communicate

When a product designer’s girlfriend became paralyzed by an autoimmune disorder, it inspired him to build Vocable, an app to help the speech-impaired communicate.

Case Study

Digital Strategy

400K+ downloads in four months: Zumba's first D2C digital platform

See how TELUS Digital concept fitness app for Zumba drives revenue and delights dancers worldwide.

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Article

Conversational AI & Voice Tech

Prescribing the future: AI, voice, and virtual solutions for the clinical workforce

Conversational AI, virtual care, and evolving technologies are critical to solving healthcare’s more pressing challenges, like provider burnout.

Article

Generative AI

Applying generative AI innovation to medical education

See how WillowTree partners with the University of Virginia School of Medicine to explore generative AI and use case prioritization in medical education.

Article

Omnichannel Customer Journey

The omnichannel advantage: A path to healthier patient experiences

Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.

Article

CX Best Practices

Navigating the changing landscape of healthcare patient management

Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

Article

CX Trends

As the metaverse transforms health and wellness, don't forget about CX

Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

Article

CX Trends

The Internet of Medical Things is just what the doctor ordered

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

The Future of Patient / Customer Experience (CX)

Article

CX Trends

The future of patient / customer experience

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

Machine Learning in Medicine: Learning to Trust

Article

AI Use Cases

Machine learning in medicine: Learning to trust

Trust is fundamental to any use of machine learning — healthcare is no exception. Read on as we look at trust and machine learning in medicine.

AI in Medicine: 3 Applications for Healthcare Chatbots

Article

AI Use Cases

AI in medicine: Three applications for healthcare chatbots

Medical AI is changing healthcare, but how? In this article, we examine the benefits of healthcare chatbots for physicians, patients and administration.