Article

Article

Fraud Prevention Banking, Financial Services & Insurance

Bridging the trust gap in fintech

Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.

Article

Computer Vision

Computer vision through the ages

Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.

Article

Scaling & Growth Banking, Financial Services & Insurance

Transforming crypto customer service for mass consumer adoption

The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.

Article

CX Trends

The Internet of Behavior and the future of customer experience

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

Article

Support Channels

Proactive live chat: What it is and how to get it right

Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.

4 Types of Audio Transcription and When to Use Them

Article

Linguistic Annotation

Four types of audio transcription and when to use them

There are a wide variety of audio transcription services. In this article, we’ll help you to figure out which type of audio transcription is best for you.

Article

AI Best Practices

The human side of AI and data annotation

When most people think of AI, they think of computers and exuberant datasets. But humans are the most critical piece of any AI project. Learn why.

Article

Scaling & Growth Travel & Hospitality

How to prepare for a post-pandemic surge in the travel and hospitality industry

Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.

Article

CX Best Practices

Seven commonly misused buzzwords in CX

Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.

Home - Featured Solutions - AI Data Solutions

Article

Data Annotation

What is data annotation and why does it matter?

Discover what data annotation is, why it’s important and the key types of data annotation processes that help fuel our AI-driven world.

image-2b657a7b-1fa0-491a-a531-c6aae6686688

Article

Omnichannel Customer Journey Banking, Financial Services & Insurance

How to map the evolving customer journey in financial services

Learn the 4 phases of journey mapping and how to apply them specifically to financial services, an industry where customer behavior is changing rapidly.

Article

CX Analytics & Metrics

Out with average handle time and in with customer effort score

Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?