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Article

The role of AI in content moderation

AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.

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UX Design

Building Contrast: Making accessibility accessible to designers

When we couldn’t find the right tool to help our designers make accessible color combinations for our web experiences, we made our own.

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CX Trends Banking, Financial Services & Insurance

CX trends fintech and financial services firms can 'bank' on

Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.

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Scaling & Growth Technology

Don't lose touch with your customers as you grow

Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.

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Support Channels

Live chat support best practices

Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.

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CX Best Practices

Improve customer service without breaking the bank

True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand’s customer service without breaking the bank.

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Content Moderation Games

Tapping into the esports opportunity

Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

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CX Analytics & Metrics

New digital transformation metrics and CX success KPIs

Digital transformation requires a whole new set of KPIs to track success. Discover which metrics are right for you.

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CX Best Practices

Hiring the best in customer service

Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.

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Outsourcing Partnerships

Why you should outsource your customer service

Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven’t recently considered outsourcing your brand’s customer care, here are three reasons why it should be top of mind.

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Outsourcing Partnerships

From vendor to trusted partner: The importance of shared values

Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.

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CX Best Practices

Do loyalty programs really drive customer loyalty?

From travel, to groceries, to oil changes, there’s a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?