Article

Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

Article

Web & Mobile App Development

How to use native libraries on Node.js with Emscripten

Learn how to leverage native libraries on Node.js using Emscripten with these step-by-step instructions from a senior software engineer here at TELUS Digital.

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Generational Support Travel & Hospitality

Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

Article

Scaling & Growth

How to keep customers front and center when scaling your business

Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.

Article

Generational Support Banking, Financial Services & Insurance

How Millennial habits impact banking innovation and customer service

Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.

Article

CX Best Practices Healthcare

Healthcare and IoT: Balancing patient privacy, innovation and customer service

Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.

Article

Scaling & Growth

Ramping up for the holidays: How to excel at handling higher customer service demands

Successfully meeting customers’ service expectations is challenging year-round but there are essential lessons to learn from holiday crunch time.

Article

Generational Support Banking, Financial Services & Insurance

Why Millennials prefer banking with non-financial brands

The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.

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Web & Mobile App Development

An introduction to language lexing and parsing with ANTLR

Learn the basics of language lexing and parsing with ANTLR (aka ANother Tool for Language Recognition) so you can build language processors and compilers.

Article

CX Trends Banking, Financial Services & Insurance

How customer service is evolving with P2P payments

Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.

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Digital Experience Best Practices

Best practices for driving engagement with iOS app notification badges

Drive user engagement with your iOS app by strategically using notification badges. Learn the best practices TELUS Digital uses for effective badge implementation.

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Generational Support Technology

Customer service for seniors: Why tech companies are taking an old-school approach

Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service