Trust & Safety

Questions for now trust and safety in fintech and crypto image

Podcast

34 minsApril 29, 2025

How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)

On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.

Research & Reports

Fraud Prevention

Safety in numbers: Trust and safety trends, 2025

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Article

Content Moderation

What generative AI means for content moderation

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

Article

Fraud Prevention

Deception and detection: Generative AI and fraud

Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.

Main image Content Moderation Legislation

Case Study

Content Moderation Games

Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Article

Content Moderation Travel & Hospitality

Four ways content moderation can build trust for travel and hospitality brands

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

Case Study

Content Moderation Games

Protecting the player community for a global games platform

See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

NelsonHall NEAT Evaluation: Content Transformation Preview Image

Research & Reports

Content Moderation

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

Article

Content Moderation Games

More than a game: Why player communities need content moderation

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

Podcast

21 minsMay 25, 2023

How can brands keep up with algospeak?

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Article

Content Moderation

Location, location, moderation: Selecting the right locale for your content moderation operations

Uncover why choosing the right location is essential for an effective content moderation outsourcing strategy.

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Research & Reports

Content Moderation

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

Insights Overview

Categories

Industries

Resource Types

Glossary

Trust & Safety

How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)

Safety in numbers: Trust and safety trends, 2025

What generative AI means for content moderation

Deception and detection: Generative AI and fraud

Aligning content moderation operations to new legislation for a games client

Four ways content moderation can build trust for travel and hospitality brands

Protecting the player community for a global games platform

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

More than a game: Why player communities need content moderation

How can brands keep up with algospeak?

Location, location, moderation: Selecting the right locale for your content moderation operations

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Be the first to know