Customer Experience

  1. Insights
  2. Customer Experience
  3. All Insights

  1. Illustration of electronic tablet displaying various accessibility settings

  2. Illustration of a pile of question marks, with one standing out in colour

  3. video game controllers

  4. 3D illustration of various symbols conveying online security, including a finger print and a shield

  5. Illustration of a hand holding a magnet on a laptop screen attracting people on their phones, meant to symbolize eCommerce pull marketing

  6. Illustration of two hands connecting puzzle pieces

  7. Photograph of the 'Reichstag' in Berlin, Germany

  8. Three arrows: two hitting a wall, and one going over it, meant to symbolize the value of cross-vertical experience

  9. Stressed person hunched over a table, weighed down by symbols of travel, retail and expenses

  10. Magnet pulling heart icons

  11. Customer service agents with tablet

  12. Two tech support agents on laptops, with iconography suggesting global chat conversations


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