Customer Experience

  1. Questions for now - Testing CX AI models, chatbots and agents image
    14 minsMay 29, 2026

    How well have you tested your CX AI models, chatbots and agents?

    On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect.

  2. Questions for now - CX AI: From chaos to clarity image
    34 minsApril 23, 2026

     How do you move from chaos to clarity with CX AI? (feat. Zendesk)

    On this episode, we explore AI orchestration in contact centers — and what CX leaders need to know to move from digitized chaos to operational clarity.

  3. Questions for now AI simulation contact center training image
    28 minsMarch 26, 2026

    How is AI simulation reinventing contact center agent training? (feat. ElevenLabs)

    On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI training at scale.

  4. Questions for now IDC research on CX partnerships image
    11 minsMarch 12, 2026

    What does IDC research reveal about the untapped potential of CX partnerships?

    On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue.

  5. Questions for now sales misalignment image
    30 minsFebruary 24, 2026

    Is sales misalignment costing you customers?

    On this episode, we explore the critical connection between sales and customer experience teams — and why a misalignment might be costing you customers, revenue and brand reputation.

  6. Questions for now agent experience image
    37 minsJanuary 22, 2026

    Is your agent experience powering your CX — or sabotaging it?

    On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers.

  7. Questions for now five questions for 2026 image
    9 minsDecember 29, 2025

    What five questions should CX leaders ask to improve customer outcomes in 2026?

    On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026.

  8. Questions for now customer success strategic partners image
    26 minsNovember 18, 2025

    How do customer success leaders become strategic partners?

    On this episode, we explore what it takes to shift from vendor to strategic partner — and why good metrics alone don't guarantee renewals.

  9. Questions for now - Why do satisfied customers leave?
    28 minsOctober 29, 2025

    Why do satisfied customers leave?

    On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty.

  10. Questions for now revenue in customer experience image
    25 minsAugust 27, 2025

    Are you leaving revenue on the table in customer experience?

    On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.

  11. Questions for now cost pressures in customer experience image
    32 minsJuly 28, 2025

    How can you alleviate cost pressures in customer experience?

    On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.

  12. Questions for now scaling customer success image
    30 minsJune 23, 2025

    How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

    On this episode, we explore how B2B SaaS platform monday.com has scaled its digital customer success programs to support rapid growth — and how these programs are optimized to meet each customer at their specific point along the customer journey.

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