Customer Experience
- Insights
- Customer Experience
- All Insights
Outsourcing PartnershipsFinancial Services & FintechElevating the customer experience for a leading cryptocurrency platform
Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.
Outsourcing PartnershipsBringing efficiency to a leading food delivery platform's overwhelmed contact center
See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.
CX Best PracticesCommunications & MediaMaximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
CX Best PracticesFinancial Services & FintechStreamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.
Scaling & GrowthGamesRamping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.
CX Best PracticesGamesOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
CX Best PracticesGamesCultural alignment & engagement drive superior player support & rapid growth
TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
CX Best PracticesGamesHow program enhancements leveled up the player experience for a social games developer
Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.
Check out our solutions
Transform your customer experience organization with our tailored solutions that support the full digital CX journey.
Learn more