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CX Best PracticesHow to win customer loyalty with empathy in your customer experience
By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.
CX TrendsInfographic: 2024 customer service preferences
TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.
CX TrendsFinancial Services & FintechGenAI readiness: Banking, financial services and insurance industry
Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).
CX Best PracticesHow to seize the potential of generative AI in digital CX, according to leaders
More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.
CX Best PracticesOrchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
CX MetricsMetrics matter: The role of measurement in CX
What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.
Outsourcing LocationsWhy South Africa is ideal for CX outsourcing
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
AI & BotsFinancial Services & FintechUnleashing efficiency using intelligent automation in banking and financial services
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
Support ChannelsLet's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
Scaling & GrowthTechnologyWhy achieving profit-market fit is essential for scaling brands
You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.
CX Best PracticesWhy accessible CX should be a priority for brands in 2023
Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.
CX Best PracticesHow asking better questions can enhance your customer service
Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.
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