Customer Experience

20- More Cross-Sells in 90 Days Contact Center AI Adoption

Article

20% more cross-sells in 90 days: The power of forward-deployed engineers in contact centers

Engineers build tools, hand them off and move on. Here’s why contact center AI adoption fails at the frontline — and how embedded engineering fixes it.

The Institutional Knowledge Your Contact Center AI Is Missing

Article

AI-Powered CX

Institutional knowledge is the missing layer in most contact center AI data strategies

Most contact center AI underperforms because of data, not technology. Learn how structured transcript annotation and institutional knowledge build a contact center AI data strategy that improves agent performance.

Research & Reports

AI-Powered CX

Enterprise CX AI: 2026 Global survey

New research from Ryan Strategic Advisory and TELUS Digital shows just how embedded AI has become across enterprise CX. There is no going back. But there is a better way forward. Access the report.

Questions for now - Testing CX AI models, chatbots and agents image

Podcast

14 minsMay 29, 2026

How well have you tested your CX AI models, chatbots and agents?

On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect.

Brochure

CCaaS

TELUS Digital and Genesys: CCaaS Partnership

Stop chasing capacity and start scaling with confidence. Discover how TELUS Digital and Genesys deliver AI-powered CX at any scale, without compromise.

TELUS-Digital Zendesk The-partnership-built-for-orchestrated-resolution

Brochure

CCaaS

TELUS Digital and Zendesk: CCaaS Partnership

Go from chaos to clarity in customer experience. Discover how the TELUS Digital and Zendesk partnership delivers AI-powered resolution at global scale.

Questions for now - CX AI: From chaos to clarity image

Podcast

34 minsApril 23, 2026

How do you move from chaos to clarity with CX AI? (feat. Zendesk)

On this episode, we explore AI orchestration in contact centers — and what CX leaders need to know to move from digitized chaos to operational clarity.

Article

CCaaS

The modern CCaaS strategy: Five steps for turning efficiency into growth

Unlock growth with a modern CCaaS strategy. Learn five steps to move from efficiency to customer-centric innovation in your contact center.

Questions for now AI simulation contact center training image

Podcast

28 minsMarch 26, 2026

How is AI simulation reinventing contact center agent training? (feat. ElevenLabs)

On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI training at scale.

Case Study

AI-Powered CX Communications & Media

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Explore how TELUS transformed contact center agent training and onboarding with AI coaching and quality management from TELUS Digital.

Questions for now IDC research on CX partnerships image

Podcast

11 minsMarch 12, 2026

What does IDC research reveal about the untapped potential of CX partnerships?

On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue.

Article

Outsourcing Partnerships

Why limiting CX outsourcing to service delivery leaves revenue on the table, featuring IDC research

Are your CX outsourcing partnerships generating as much revenue as they could? New IDC research reveals the gap — we break down what to do about it.

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Customer Experience

20% more cross-sells in 90 days: The power of forward-deployed engineers in contact centers

Institutional knowledge is the missing layer in most contact center AI data strategies

Enterprise CX AI: 2026 Global survey

How well have you tested your CX AI models, chatbots and agents?

TELUS Digital and Genesys: CCaaS Partnership

TELUS Digital and Zendesk: CCaaS Partnership

How do you move from chaos to clarity with CX AI? (feat. Zendesk)

The modern CCaaS strategy: Five steps for turning efficiency into growth

How is AI simulation reinventing contact center agent training? (feat. ElevenLabs)

Turning every TELUS customer interaction into an agent coaching opportunity with AI

What does IDC research reveal about the untapped potential of CX partnerships?

Why limiting CX outsourcing to service delivery leaves revenue on the table, featuring IDC research

Be the first to know

Check out our solutions