Data & AI

Guide

How to evaluate conversational AI for politeness

How your conversational AI talks to users has a direct impact on customer satisfaction, retention and loyalty. Businesses that understand this are the ones making continuous evaluation of their conversational AI systems a standard practice. This whitepaper presents TELUS Digital's proven method for ...

Guide

Generative AI

LLM-as-a-Judge for text summarization evaluation

Large language models (LLMs) offer the efficiency and advanced semantic understanding that today’s text summarization systems need. By prompting an LLM to act as an evaluator — a technique known as LLM-as-a-Judge — AI teams gain valuable insights for enhancing system performance.

Guide

Generative AI

15 advanced RAG techniques from pre-retrieval to generation

With this guide on advanced RAG techniques, you’ll drive greater performance and lower costs from your retrieval augmented generation system and LLMs.

Questions for now - data neutrality image - September 2025

Podcast

30 minsSeptember 23, 2025

Why should CX leaders care about data neutrality?

On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences.

Podcast

39 minsSeptember 3, 2025

Presenting: AI Unraveled — The Future of AI Safety Testing

Bret Kinsella, GM of Fuel iX™ at TELUS Digital, recently joined the “AI Unraveled” podcast to discuss breakthrough AI safety testing techniques.

Case Study

Data Collection

Improving identity and access management solutions with high-quality facial recognition data

Discover how our facial and anti-spoofing data collection helped a security technology pioneer enhance its identity solutions.

Video

AI Strategy Banking, Financial Services & Insuranceseries

Financial services | AI Use Case Workshops | 2 Weeks to Better

Personalizing the credit card activation/onboarding experience and reducing friction in fraud detection via data-driven AI solutions.

Video

AI Strategy Communications & Mediaseries

Telecommunications | AI Use Case Workshops | 2 Weeks to Better

Examining the wireless customer journey and how to use data and AI to support CX in switching phone carriers and communicating network outages.

Video

AI Strategy Healthcareseries

AI in healthcare | 2 Weeks to Better | Season 2 Trailer

Watch the trailer for our healthcare-focused season of 2 Weeks to Better, our rapid-prototyping docuseries. Go behind the scenes as we race the clock to create AI solutions for game-changing impact on the lives of patients and providers.

Article

Data Collection

Video data collection: Best practices, applications and use cases

Discover why video data collection is critical to training AI and machine learning models, best practices for collection, industry applications and more.