Fuel iX

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Solution Update

Organize smarter and train better: What’s new in Agent Trainer

Agent Trainer introduces Scenario Folders for better organization and AI Guidelines for high-quality scenario creation, helping contact centers scale training programs efficiently.

CX female customer support with headphones

Solution Update

Agent Trainer

Fuel iX™ 2026 CX product roadmap: Agent Trainer and Agent Assist

Explore Fuel iX's 2026 roadmap for Agent Trainer and Agent Assist, focusing on smarter training and real-time assistance to enhance customer service.

How do CX leaders use AI to improve agent retention?

Article

Agent Trainer

How do CX leaders use AI to improve agent retention?

CX leaders are moving beyond perks to AI-driven empowerment. Learn how simulations and gamified training reduce churn by 50% and build the "cognitive muscle memory" agents need to succeed in the first 90 days.

The importance of multi-turn attacks in AI security

Article

Fortify

The importance of multi-turn attacks in AI security

Explore the importance of multi-turn attacks in AI security and how Fortify's advanced testing strategies address these persistent threats.

From "I quit" to "I'll stay": The training strategy for tackling high agent churn

Article

Agent Trainer

From "I quit" to "I'll stay": The training strategy for tackling high agent churn

Explore effective strategies and modern training tools to reduce high agent churn, boost retention and improve operational efficiency in contact centers.

TELUS Digital and Fuel iX drive recognition as a Leader in 2025 NEAT evaluation for CX transformation

Article

Agent Trainer

Fuel iX™ drives TELUS Digital's recognition as a Leader in 2025 NEAT evaluation for CX transformation

TELUS Digital has been named a Leader in NelsonHall’s 2025 NEAT Evaluation for CX Services Transformation in overall capabilities, CX improvement, cost optimization and revenue generation.

Female Customer Service Representative with Headset

Article

Agent Trainer

Preparing CX agents for “the moments that matter” with AI scenario training

Learn how AI scenario training equips customer experience agents to handle high-stakes interactions with empathy, creativity and confidence.

Research & Reports

Fortify

State of GenAI safety and security

Our benchmark analysis of 24 GenAI models reveals exploitable vulnerabilities and risks. Explore strategies to secure AI systems effectively.

Video

Fortifywebinar

Uncharted: The AI safety & security summit

Join us for a groundbreaking virtual summit where industry leaders and experts navigate the challenges of AI safety and security, providing actionable insights to safeguard the future of AI.

Article

Agent Trainer

Motivating contact center agents with gamified training

Gamified training is a proven strategy to enhance contact center agent engagement and reduce burnout. Learn how to implement it effectively for better performance and retention.

Article

Fortify

The new imperative: Securing GenAI chatbots with AI red teaming

GenAI chatbots create new security risks that traditional tools can't detect. Discover why AI red teaming is essential to find vulnerabilities before attackers do — and the five flawed assumptions leaving organizations exposed.

Solution Update

Fortify

Uncover your GenAI risk map in just two clicks: Introducing Fuel iX™ Fortify

Fuel iX™ Fortify revolutionizes GenAI safety and security with automated testing, helping enterprises identify vulnerabilities, ensure compliance and build trust in AI applications at scale.