Fuel iX

Article

This is how to think about GenAI chatbot vulnerabilities

Explore the critical GenAI chatbot vulnerabilities through a six-function framework. Learn about input risks, orchestration challenges and proactive defense strategies for 2025's AI security landscape.

7 critical use cases for automated ai red teaming in genai safety and security

Article

Fortify

Seven critical use cases for automated AI red teaming in GenAI safety and security

Explore how automated AI red teaming revolutionizes GenAI security testing through seven critical use cases, from pre-deployment validation to continuous security monitoring.

Case Study

Agent Trainer

Enhancing agent performance and proficiency with Agent Trainer

Discover how a leading payment processor boosted CSAT across its digital support channels (email, chat, calls) with the help of Fuel iX™ Agent Trainer.

Video

Agent Trainerwebinar

Boosting CSAT and operational efficiency are not mutually exclusive

Join TELUS Digital experts to explore how AI is transforming contact centers by empowering human agents, not replacing them.

Article

Fortify

Automated AI red teaming is critical to securing customer-facing GenAI assistants

Explore the critical role of automated AI red teaming in securing customer-facing GenAI chatbots.

Case Study

Fortify

Island Health enhances security and compliance of its public-facing digital careers AI chatbot

See how we helped Island Health ensure their career advisor chatbot, Shay, met compliance and brand safety standards through automated safety and security testing.

Video

Fortifywebinar

Overcoming the GenAI trust gap

Watch our webinar featuring Forrester analysts and generative AI (GenAI) safety experts to unlock secure, scalable and proven GenAI implementation strategies for your enterprise.

Lessons from the front lines of enterprise AI adoption

Guide

Copilots

Lessons from the front lines of enterprise AI adoption

Many organizations pilot generative AI but face governance and reliability barriers. Drawing from the transformation of our parent company, TELUS — our guide offers proven strategies to turn AI experiments into enterprise-wide impact.

Solution Update

Copilots

Introducing Prisms and Analytics for Fuel iX Copilots

Fuel iX™ Copilots introduces Prisms for revolutionary split-screen AI experiences and an Analytics dashboard for comprehensive insights. Elevate your GenAI productivity with these powerful new features.

Article

Agent Trainer

Beyond the 'no-win': How Agent Trainer gives your agents the power to master their Kobayashi Maru

Discover how Fuel iX Agent Trainer's AI simulation tool transforms customer service training, enabling agents to master high-stakes scenarios through immersive practice and real-time feedback.

Guide

Copilots

Demystifying shadow AI in the workplace

68% of employees use personal AI accounts at work. Is your company at risk? Our report uncovers the dangers of Shadow AI and provides strategies for safe AI adoption in the enterprise.

Article

Agent Trainer

Beyond the manual: Contact center agent training reimagined

Revolutionize contact center agent training with realistic AI simulations. Discover how kinesthetic learning creates exceptional customer service professionals ready for real-world interactions.

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Fuel iX

This is how to think about GenAI chatbot vulnerabilities

Seven critical use cases for automated AI red teaming in GenAI safety and security

Enhancing agent performance and proficiency with Agent Trainer

Boosting CSAT and operational efficiency are not mutually exclusive

Automated AI red teaming is critical to securing customer-facing GenAI assistants

Island Health enhances security and compliance of its public-facing digital careers AI chatbot

Overcoming the GenAI trust gap

Lessons from the front lines of enterprise AI adoption

Introducing Prisms and Analytics for Fuel iX Copilots

Beyond the 'no-win': How Agent Trainer gives your agents the power to master their Kobayashi Maru

Demystifying shadow AI in the workplace

Beyond the manual: Contact center agent training reimagined

Be the first to know

Check out our solutions