Retail & Ecommerce

Podcast

21 minsApril 23, 2024

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Hero: Scaling for peak demand: Building retail contact centers that perform under pressure

Guide

Scaling & Growth

Scaling for peak demand: Building retail contact centers that perform under pressure

Peak demand can make or break a retailer’s performance by testing how well customer experience (CX) teams and systems scale, adapt and stay consistent under pressure. This guide explores how leading brands prepare their CX operations to perform when volumes spike.

Case Study

Personalization & Loyalty

19.2M new loyalty members: Transforming North America's favorite treat brand

See how American Dairy Queen Corporation and TELUS Digital reimagined the iconic DQ® brand as an omnichannel experience, drove greater loyalty and increased conversions.

Case Study

Adobe Experience Cloud

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform

See how audio software company iZotope grew transactions 37% and sales 17% YoY by implementing Adobe Experience Cloud with the help of TELUS Digital.

Case Study

Outsourcing Partnerships

Enhancing the B2B sales engine for an ecommerce platform

Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.

Podcast

21 minsApril 23, 2024

What is the Frank And Oak secret for adapting to changing customer preferences?

Article

CX Best Practices

Three reasons why great CX is your best pull marketing tactic

Discover why investing in your customer experience is an integral part of implementing a successful ecommerce pull marketing strategy.

Article

CX Best Practices

How to connect with your customers during the stressful holiday season

Inflation is adding to holiday stress for shoppers. Learn customer experience tips ecommerce brands can use to bring peace of mind.

Video

Web & Mobile App Development series

Reimagining retail experience | 2 Weeks to Better

Join TELUS Digital designers as they reimagine digital retail experiences including buy-online-pickup-in-store (BOPIS), voice and real-time order tracking.

Article

Fraud Prevention

Countering common forms of fraud in ecommerce

Preventing fraud is top of mind for online retailers. Learn about different types of ecommerce fraud and what you can do to protect your customers.

Case Study

Fraud Prevention

Delivering online safety management for a global ecommerce brand

Discover how TELUS Digital helped a global ecommerce brand develop a well-rounded approach to trust and safety.

Article

CX Best Practices

Handle with care: CX tips for navigating holiday supply chain challenges

Discover four tips that will help your ecommerce customer care team deliver top-notch support this holiday season.

Article

CX Best Practices

Five ecommerce customer service tips for making a human connection

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.