Customer Experience

25 minsFebruary 23, 2024
How can employee-facing technology improve your customer experience?
On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.
31 minsJanuary 10, 2024
Has the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
21 minsDecember 6, 2023
Are these digital CX resolutions on your list for 2024?
On this episode, we look back at our first episodes of Questions for now — and highlight six customer experience resolutions to consider as your brand rings in the new year.
27 minsOctober 10, 2023
How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.
26 minsJuly 31, 2023
How can brands leverage innovation to recruit top-tier talent?
On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.
21 minsJune 26, 2023
How do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
1 minsMay 10, 2023
A trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

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