Case Study
- Insights
- Case Study
Bringing efficiency to a leading food delivery platform's overwhelmed contact center
See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.
Digital ExperienceDeploying automation to assist agents at a consumer robotics company
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.
Digital ExperienceFinancial Services & FintechDriving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
Digital ExperienceCommunications & MediaEnhancing mobile UX and UI for a telecommunications behemoth
Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).
Digital ExperienceReducing response time and costs with an internal conversational bot
Explore how TELUS Digital's team members and HR help desk agents experienced significant time and cost savings through the integration of a conversational bot to automate responses.
Digital ExperienceImplementing Conversational Bots internally drives time and cost savings for team members
TELUS Digital has almost 40,000 team members requiring swift and effective IT support. Learn how an internally implemented Conversational Bot helped save time and reduce costs, while engaging team members in a new unique way.
