Customer Experience

Article

Three things CX leaders should do right now for AI transformation

Move your AI transformation forward: adopt AI in stages, optimize your data for AI and rebuild your contact center tech stack.

How to Choose a Contact Center AI Partner

Article

AI-Powered CX

How to choose a contact center AI partner to improve agent performance and delivery

Learn how to choose a contact center AI partner with this CX leader's guide to improving agent performance. Discover how human-in-the-loop AI supports agent coaching, agent-assist and quality monitoring.

Article

Salesforce

Common pitfalls of Salesforce data migration (and how to avoid them)

Salesforce data migration pitfalls can stall even well-planned projects. Here are eight failure points to watch for, and how to avoid them.

Article

Salesforce

Salesforce security and compliance in the age of AI

Salesforce security and compliance now has to account for AI agents reading customer data, not just users. Here's how the platform actually protects that data.

Top 7 signs your org has outgrown its current CRM - Preview Image

Article

Salesforce

The top seven signs your organization has outgrown its current CRM

Slower reporting, shadow spreadsheets, quiet drops in adoption: Discover seven signs your CRM has been outgrown, and what's actually happening underneath each one.

How to plan an Agentforce Commerce implementation - Preview Image

Article

Salesforce Retail & Ecommerce

How to plan an Agentforce Commerce implementation

The new AI layer in Agentforce Commerce changes what implementation requires, from Data 360 readiness to Flex Credit budgeting. Discover the prerequisites, sequencing and challenges teams run into before they launch.

Top 8 Agentforce KPIs to track after a rollout - Preview Image

Article

Salesforce

Top eight Agentforce KPIs to track after a rollout

Agentforce KPIs tell you whether your rollout is working. Here are the eight metrics implementation teams should track after go-live

Questions for now - You deployed AI in your contact center. Now what?

Podcast

24 minsJune 24, 2026

You deployed AI in your contact center. Now what? (feat. Ryan Strategic Advisory)

On this episode, we look at where enterprise CX AI actually stands in 2026 — and why deployment and performance are not the same thing.

TELUS ElevenLabs conversational ai customer onboarding preview

Case Study

AI-Powered CX Communications & Media

How TELUS reimagined reactive customer onboarding as proactive care with ElevenLabs and TELUS Digital

TELUS Digital deployed an ElevenLabs-powered AI voice agent for TELUS that proactively reaches new internet customers. What started as a proof of concept became the foundation of an entirely new model of proactive customer care. See the results.

Agentforce for manufacturing: FAQs for your implementation - Preview Image

Article

Salesforce Manufacturing

Agentforce for manufacturing: FAQs for your implementation

Agentforce for manufacturing raises real technical questions — data prerequisites, ERP integration, implementation timelines. Learn what manufacturers need to know before they commit.

Article

Salesforce

2026 enterprise guide: What to budget for a Salesforce implementation

Budgeting for a Salesforce implementation looks different at enterprise scale. Here's what to plan for across every phase.

20 Percent More Cross-Sells in 90 Days - Contact Center AI Adoption

Article

AI-Powered CX

20% more cross-sells in 90 days: The power of forward-deployed engineering (FDE) in contact centers

Engineers build tools, hand them off and move on. Here’s why contact center AI adoption fails at the frontline — and how embedded engineering fixes it.

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Customer Experience

Three things CX leaders should do right now for AI transformation

How to choose a contact center AI partner to improve agent performance and delivery

Common pitfalls of Salesforce data migration (and how to avoid them)

Salesforce security and compliance in the age of AI

The top seven signs your organization has outgrown its current CRM

How to plan an Agentforce Commerce implementation

Top eight Agentforce KPIs to track after a rollout

You deployed AI in your contact center. Now what? (feat. Ryan Strategic Advisory)

How TELUS reimagined reactive customer onboarding as proactive care with ElevenLabs and TELUS Digital

Agentforce for manufacturing: FAQs for your implementation

2026 enterprise guide: What to budget for a Salesforce implementation

20% more cross-sells in 90 days: The power of forward-deployed engineering (FDE) in contact centers

Be the first to know